Bellperson On-Call

EOS; Washington (District of Columbia); On-site; USD 28,000 - 40,000; Full time

Job summary

EOS is seeking a friendly Bell Person to warmly welcome guests, escort them to their accommodations, and orient them to hotel features. You will assist with luggage, deliver items to rooms, and ensure guest comfort throughout their stay.

Responsibilities include greeting guests, recognizing VIPs, and informing guests about hotel facilities and safety procedures. A High School diploma and prior guest service experience are preferred. This role is on-site in Washington, DC.

Qualifications

• Proficient in English required.
• Ability to stand on feet for several hours.
• Prior guest service experience preferred.
• Previous customer service experience preferred.

Responsibilities

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
• Recognize all returning and VIP guests, and welcome them back.
• Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.
• Assist guests with their luggage and acknowledge them by name.
• Make deliveries to guest rooms as instructed.
• Store and retrieve luggage and other objects for guests.
• Deliver in room dining meals to guests as ordered.

Skills

English proficiency

Stand for long hours

Guest service experience

Education

High School diploma

Job description

Job Description

The bell person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable.

Main Responsibilities

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
• Recognize all returning and VIP guests, and welcome them back
• Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures
• Assist guests with their luggage and acknowledge them by name
• Make deliveries to guest rooms as instructed
• Store and retrieve luggage and other objects for guests
• Deliver in room dining meals to guests as ordered

Position Requirements

• Proficient in English
• Ability to stand on your feet for several hours
• High School diploma
• Previous guest service
• Previous customer service experience preferred