Bellperson

Omni Hotels; Atlanta (GA); Hybrid; USD 25,000 - 42,000; Full time

Job summary

Omni Hotels in Atlanta, GA is seeking a Bellperson to deliver outstanding guest service by building relationships, anticipating needs, and personalizing every stay.

Responsibilities include assisting guests with luggage, coordinating with front desk and housekeeping, transporting parcels, and training new bell staff. The role requires luxury-hotel experience and the ability to work flexible hours, including nights, weekends, and holidays.

Qualifications

• Previous luxury hotel experience is required.
• Ability to stand for the entire shift.
• Customer service oriented with strong organizational skills.
• Ability to communicate effectively with guests and colleagues.
• Willingness to work flexible hours including nights, weekends and holidays.
• Must maintain professional appearance and hygiene.

Responsibilities

• Deliver excellent guest service by building relationships and anticipating needs.
• Maintain and supervise bell staff, ensuring efficient operations.
• Assist guests with luggage, reservations, and VIP arrivals as needed.
• Coordinate with Front Desk, Housekeeping, and Maintenance to ensure guest satisfaction.
• Train new bell staff on procedures and safety protocols.
• Maintain daily bell log and assist with inventory and tools.

Skills

Guest relations

Customer service

Team supervision

Education

High school diploma or equivalent

Job description

Bellperson

Overview

The Bellperson is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs.

Responsibilities

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Supervising the bell staff and ensure they perform their duties efficiently.
• Assist in making reservations for restaurants and limousines for our guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Ensure that the bell storage closet is maintained, clean and tidy.
• Follow-up with guest complaints to ensure that any problems are resolved.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Ensure Lobby Presence when on shift.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve, and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Train new bell staff members on the proper procedures and protocols of the hotel.
• Maintain daily bell log for all arrivals and departures.
• Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts.

Qualifications

• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.