Guest Service Agent

Hilton; BLOOMINGTON (MN); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

DailyPay

Medical Insurance

Mental health resources

PTO

Go Hilton travel program

Parental leave

Guild Education access

401K plan and company match

ESPP

Career growth

Employee Resource Groups

Recognition programs

Hilton Honors Enrollment Incentive

Upsell Incentive

Job summary

Hilton in Bloomington, MN is seeking a Guest Service Agent to provide a seamless arrival and departure experience. You will greet guests, verify details, issue keys, and offer welcome materials as part of a warm, hospitality-driven stay.

Responsibilities include handling check-outs, processing payments, and offering local knowledge to enhance guest satisfaction. A proactive, care-driven approach and strong communication are essential to succeed.

Qualifications

• Guest service mindset and a friendly demeanor.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests upon arrival and complete the check-in process.
• Assist with check-out by processing charges and payments.
• Provide hotel information and local recommendations.
• Promote hotel services and upsell amenities to guests.
• Respond to guest requests with care and urgency.

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Hilton Honors Enrollment Incentive
• Upsell Incentive

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.