Bellperson — Guest Welcome & Front Desk Support

Hotel Equities; Washington (District of Columbia); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation & Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities & Leader­-

Leadership Development Programs

Reduced Hotel Rates Throughout Our Por

Employee Referral Program

Life Insurance

Flexible Spending Account (FSA)

Exclusive Third-Party Discounts

Job summary

Hotel Equities is seeking a friendly Bellperson to join our team in Washington, DC. This front-office role delivers welcoming, efficient service during guest arrival, stay, and departure, supporting operations and enhancing guest experiences.

The position emphasizes professional communication, teamwork with housekeeping and other departments, and adherence to cash-handling and privacy procedures. Flexible hours, including nights and holidays, are required.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk or guest-service experience preferred.
• Strong communication skills in both spoken and written form.
• Basic computer and cash-handling skills.
• Ability to stay professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Verbal and written communication

Cash-handling

Customer service

Professionalism

Education

High school diploma or equivalent

Tools

Property Management Systems (PMS)

Point-of-Sale (POS) systems

Microsoft Office

Guest-service platforms

Job description

Hotel Equities is seeking a friendly Bellperson to join our team in Washington, DC. This front-office role delivers welcoming, efficient service during guest arrival, stay, and departure, supporting operations and enhancing guest experiences.

The position emphasizes professional communication, teamwork with housekeeping and other departments, and adherence to cash-handling and privacy procedures. Flexible hours, including nights and holidays, are required.