Guest Experience Bellperson

Hotel Equities; Winters (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation & Holidays

401(k) Retirement Plan

Employee Assistance Program

Hotel Employee Discounts

Life Insurance

FSA

Job summary

Hotel Equities is seeking a friendly Bellperson to join our team. The Front Office role delivers welcoming, efficient service during guests’ arrival, stay, and departure, assisting with requests, reservations, payments, and information while supporting smooth daily operations.

The position emphasizes professional, courteous guest interactions, accurate record-keeping, and collaboration with housekeeping and other departments. Flexible hours including nights, weekends, and holidays are required.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk/customer service or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Computer skills

Education

High school diploma or equivalent

Tools

PMS

POS systems

Microsoft Office

Job description

Hotel Equities is seeking a friendly Bellperson to join our team. The Front Office role delivers welcoming, efficient service during guests’ arrival, stay, and departure, assisting with requests, reservations, payments, and information while supporting smooth daily operations.

The position emphasizes professional, courteous guest interactions, accurate record-keeping, and collaboration with housekeeping and other departments. Flexible hours including nights, weekends, and holidays are required.