Bellperson

Highgate; New York (NY); On-site; USD 17,000 - 25,000; Full time

Job summary

Highgate Hotels’ InterContinental New York Times Square seeks a Bellperson to assist guests with luggage and provide attentive service. You will escort guests to rooms, explain hotel services, and handle luggage and packages with courtesy and efficiency.

Required are a high school diploma or equivalent, the ability to stand for long periods, and strong communication skills. A valid driver's license is preferred where applicable, with confidentiality in handling guest information.

Qualifications

• High School diploma or equivalent required; hotel or related field experience preferred.
• Must have a valid driver's license for the applicable state (if required).
• Ability to stand during entire shift.
• Effective verbal and written communication; ability to listen and clarify concerns.
• Must maintain confidentiality of information.

Responsibilities

• Load and unload luggage carts.
• Escort guests to rooms and familiarize them with hotel services.
• Explain room features and operation of devices.
• Check/store luggage and deliver packages as needed.
• Deliver messages and amenities to guestrooms.
• Assist with room changes and guest requests.
• Provide directions, maps, and local information.
• Ensure lobby reader board is correct and assist front desk as needed.
• Perform other duties as requested by management.

Skills

Communication skills

Active listening

Stand for long shifts

Confidentiality

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Rising 36 stories above the pulse and pageantry of Times Square, InterContinental New York Times Square is a hub of tranquility nestled in Midtown Manhattan’s Theatre District. Sip a signature cocktail in The Stinger Cocktail Bar and Kitchen. Find ease in chic accommodations, including sleek and spacious guest rooms and Junior Suites.

Overview

The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state. (If applicable)
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.