Bellperson

Highgate; Key West (FL); On-site; USD 20,664 - 27,552; Part time

Job summary

Highgate in Key West is seeking a Bellperson to assist guests with luggage and provide attentive service during their stay. The ideal candidate will have strong communication skills and a high school diploma.

Responsibilities include loading and unloading luggage carts, escorting guests to their rooms, and maintaining information on local attractions. This role requires physical stamina and the ability to lift up to 100 pounds.

Qualifications

• High School diploma or equivalent required.
• Valid driver's license for the applicable state.
• Ability to lift and carry up to 100 pounds.

Responsibilities

• Assist guests with luggage upon arrival and departure.
• Load and unload luggage carts.
• Escort guests to rooms and explain hotel services.

Skills

Effective communication

Listening

Attention to detail

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Location

Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West’s boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street.

Overview

The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state. (If applicable)
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.