Bellperson | Full Time

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 12,000 - 41,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Bellperson to deliver exceptional guest service and build relationships with guests in a fast-paced luxury hotel environment. You will handle luggage, coordinate with Front Desk, and assist with reservations and transportation to ensure seamless stays.

The role requires a professional, friendly demeanor, strong organization, and a focus on guest satisfaction. Duty includes maintaining bell carts, logging arrivals and departures, and training new staff while

Qualifications

• Luxury hotel experience required.
• Ability to stand for full shifts.
• Customer service oriented with multitasking.
• Effective communication with guests and staff.
• Knowledge of local attractions.
• Flexible hours including nights, weekends and holidays.
• Must be 21 years old; valid FL Driver License.
• Ability to lift up to 50 pounds and move up to 200 pounds.
• Fluent English written and spoken.

Responsibilities

• Assist guests with luggage and transport as needed.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and shuttles for guests.
• Maintain a daily bell log and inventory keys/equipment.
• Provide personalized guest interactions and upsell services.
• Coordinate with housekeeping and maintenance for guest satisfaction.
• Train new bell staff on procedures and safety.
• Maintain lobby presence during shifts and ensure safety.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Organizational skills

Problem solving

Fast-paced environment

Tools

Payroll systems

Job description

Bellperson

Overview:

The Bellperson is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities:

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Supervising the bell staff and ensure they perform their duties efficiently.
• Assist in making reservations for restaurants and limousines for our guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Ensure that the bell storage closet is maintained, clean and tidy.
• Follow-up with guest complaints to ensure that any problems are resolved.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Ensure Lobby Presence when on shift.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve, and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Train new bell staff members on the proper procedures and protocols of the hotel.
• Maintain daily bell log for all arrivals and departures.
• Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts.

Qualifications:

• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Must be 21 years of age
• Must have no more than 1 motor vehicle violation in the last recent 2 years
• Must have a valid FL Driver License
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Physical ability to handle luggage and assist guests as needed.
• Lift, carry, and place objects weighing up to 50 pounds without assistance.
• Move, push, and pull objects weighing up to 200 pounds without assistance.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include: Payroll systems