Bellperson

Wequassett Resort and Golf Club; Harwich (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Gratuities

Job summary

Wequassett Resort and Golf Club in Harwich, MA is seeking a friendly Bellperson to welcome guests and assist with luggage, orientation, and delivering a polished arrival and departure experience. You will transport luggage, escort guests to rooms, and coordinate with Front Office to ensure exceptional service.

This role requires a gracious demeanor, physical stamina for lifting up to 50 pounds and standing long hours. Prior luxury experience is preferred. Hourly pay: $16–$17 plus gratuities.

Qualifications

• Previous experience in a luxury hotel or resort preferred.
• Strong interpersonal skills and a commitment to superior guest service.
• Ability to lift up to 50 pounds.
• Ability to stand and walk up to 9 hours per shift.

Responsibilities

• Welcome guests upon arrival with warmth, professionalism, and attentiveness.
• Safely transport luggage during arrival and departure.
• Escort guests to accommodations and orient room features, amenities, and services.
• Deliver guest amenities, packages, newspapers, and special requests promptly.
• Assist guests with parking directions and vehicle coordination.
• Transport guests to attractions and around the resort via golf cart or vehicle.
• Maintain cleanliness and organization of bell areas and carts.
• Anticipate guest needs and offer proactive assistance.
• Communicate guest requests to the Front Office team.

Skills

Interpersonal skills

Guest service

Proactive guest assistance

Physical stamina

Job description

Description

Position Summary

The Bellperson plays a vital role in delivering a welcoming, polished, and supportive arrival and departure experience. This position requires a gracious demeanor, strong knowledge of the resort, and a proactive approach to guest assistance, ensuring comfort and convenience throughout the guest journey.

Key Responsibilities

• Welcome guests upon arrival with warmth, professionalism, and attentiveness.
• Safely and efficiently transport luggage during arrival and departure in accordance with resort standards.
• Escort guests to accommodations while providing a clear and engaging orientation of room features, resort amenities, and services.
• Deliver guest amenities, packages, newspapers, and special requests promptly and accurately.
• Assist guests with parking directions and vehicle coordination.
• Transport guests to nearby attractions and within the resort via golf cart or vehicle as assigned.
• Maintain cleanliness and organization of bell areas, carts, and storage spaces.
• Anticipate guest needs and offer assistance proactively.
• Communicate guest requests or observations to the Front Office team.

Qualifications

• Ability to lift up to 50 pounds.
• Ability to stand and walk up to 9 hours per shift
• Previous experience in a luxury hotel or resort preferred.
• Strong interpersonal skills and a commitment to superior guest service.

Hourly Rate: $16.00 – $17.00 / hour plus gratuities

#INDWEQ

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: EOS Hospitality