Bellperson (2026 Season)

EOS Hospitality LLC; Harwich (MA); Hybride; USD 22 041 - 23 419; Plein temps

Résumé du poste

EOS Hospitality LLC is seeking a Bellperson in Harwich, MA to provide a welcoming and polished arrival and departure experience. The role requires a gracious demeanor, guest-focused service, and proactive assistance throughout the guest journey.

Responsibilities include welcoming guests, transporting luggage, guiding guests to rooms, and delivering amenities and requests promptly. Physical stamina for up to 9 hours, and lift up to 50 pounds, are required; prior luxury hotel experience is

Qualifications

• Strong interpersonal skills and ability to deliver superior guest service.
• Comfort with lifting up to 50 pounds and standing for long periods.
• Experience in luxury hotel/resort environment preferred.
• Willingness to assist guests proactively and professionally.

Responsabilités

• Welcome guests with warmth and professionalism upon arrival.
• Transport luggage safely during arrival and departure.
• Escort guests to accommodations and explain room features and resort amenities.
• Deliver guest amenities, packages, and special requests promptly.

Connaissances

Interpersonal skills

Guest service

Physical stamina

Description du poste

Description

Position Summary

The Bellperson plays a vital role in delivering a welcoming, polished, and supportive arrival and departure experience. This position requires a gracious demeanor, strong knowledge of the resort, and a proactive approach to guest assistance, ensuring comfort and convenience throughout the guest journey.

Key Responsibilities

• Welcome guests upon arrival with warmth, professionalism, and attentiveness.
• Safely and efficiently transport luggage during arrival and departure in accordance with resort standards.
• Escort guests to accommodations while providing a clear and engaging orientation of room features, resort amenities, and services.
• Deliver guest amenities, packages, newspapers, and special requests promptly and accurately.
• Assist guests with parking directions and vehicle coordination.
• Transport guests to nearby attractions and within the resort via golf cart or vehicle as assigned.
• Maintain cleanliness and organization of bell areas, carts, and storage spaces.
• Anticipate guest needs and offer assistance proactively.
• Communicate guest requests or observations to the Front Office team.

Qualifications

• Ability to lift up to 50 pounds.
• Ability to stand and walk up to 9 hours per shift
• Previous experience in a luxury hotel or resort preferred.
• Strong interpersonal skills and a commitment to superior guest service.

Hourly Rate: $16.00 – $17.00 / hour plus gratuities

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: EOS Hospitality