Bellperson

Pyramid Global Hospitality; Excelsior Springs (MO); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Job summary

A hospitality company is seeking a motivated individual to join the Guest Services team as a Bell Attendant. This role involves providing exceptional customer service, welcoming guests as they arrive, assisting with luggage, and escorting them to check-in and their rooms. Candidates should have at least one year of experience in a customer service role with strong communication skills and a pleasant personality. This position offers a competitive hourly wage of $15.00, highlighting the company's commitment to diversity and inclusivity.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Must be able to work a full shift standing and moving to different areas of the hotel.
• Strong desire to make an impact on other people; outgoing and engaging personality.

Responsibilities

• Welcome guests to the hotel and assist with luggage.
• Escort guests to the front desk for check-in and to their rooms.
• Keep the entrance area clean and organized.
• Interact with all guests and provide exceptional customer service.

Skills

Customer service

Problem-solving

Teamwork

Verbal communication

Engaging personality

Job description

Overview

Welcome to Pyramid Global Hospitality. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. The company is dedicated to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. The Elms Hotel & Spa is part of the Pyramid Global Hospitality portfolio, located in Excelsior Springs, Missouri. This property features 153 guest rooms and 11,000 sq ft of versatile meeting space. We are seeking a motivated individual to join our Guest Services team as a Bell Attendant to support a warm, welcoming guest experience.

What You Will Have An Opportunity To Do

We are looking for highly motivated individuals to join our Guest Services team as a Bell Attendant. The ideal candidate uses an engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Bell Attendant assists with the unloading of guest luggage and provides knowledge about the hotel, its amenities, and the local area as they escort guests to their rooms. You will also escort and orient guests to the front desk for check-in, and explain our amenities and fun facts during the process.

Your Role

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and showing sincere interest.
• Interact with all guests; welcome each guest to our hotel.
• Open doors for guests arriving by motor vehicle and greet them upon arrival.
• Escort guests to the front desk for check-in and to their rooms, explaining amenities and hotel information.
• Work with other attendants to ensure each guest has a personalized experience.
• Assist lobby attendant in keeping the entrance area clean and organized.
• Be the difference with all guests and employees by going beyond the norm.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving to different areas of the hotel.
• Strong desire to make an impact on other people; outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Must be able to stand for the duration of the shift.
• Available to work various shifts including weekends and holidays.

Compensation

$15.00 per hour

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.