Spa Concierge - PT

Pyramid Global Hospitality; Excelsior Springs (MO); On-site; USD 20,664,000 - 23,419,200; Full time

Job summary

The Elms Hotel & Spa, part of Pyramid Global Hospitality, in Excelsior Springs, MO, is seeking a Spa Attendant to enhance our guest experience. You will greet guests, introduce facilities, and ensure the spa area is clean and well-stocked while assisting guests with services and information.

Join a world-class property that values teamwork, growth, and exceptional service. CPR/First Aid certification preferred; ability to work weekends and holidays; excellent communication and a proactive,

Qualifications

• Possesses or can obtain CPR and First Aid certification preferred.
• Engaging and welcoming personality.
• Strong attention to detail.
• Excellent communication skills.
• Ability to work under pressure in a fast-paced environment.
• Flexible schedule including weekends and holidays.
• Frequent bending, pushing/pulling and lifting up to 30 lbs, occasional up to 50 lbs.

Responsibilities

• Greet clients as they enter the Spa.
• Provide clients with tours and information about the Facility and its features.
• Assist clients with proper equipment usage.
• Assist guests with booking treatments, by phone or in person, and record transactions.
• Report accidents or injuries to Security.
• Monitor spa and fitness areas for cleanliness and safety and provide directions as needed.

Skills

CPR/First Aid

Engaging personality

Attention to detail

Communication skills

Work under pressure

Flexible schedule

Lifting up to 50 lbs

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment. As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere. We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.

What You Will Have An Opportunity To Do

We are looking for a highly motivated, and customer focused to join our team as a Spa Attendant! As a Spa Attendant, you are responsible for the guest experience within the resort/hotel spa and ensuring those guests have an enjoyable, relaxing experience by engaging with the guests in a courteous and efficient manner. The Spa Attendant greets guests and introduces the facilities and program components to individuals and groups. This individual will ensure that the Spa area remains clean and stocked with every essential and assist guests with any needs or requests they may have. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your Role

• Greeting clients as they enter the Spa
• Providing clients with tours and information related to the Facility and its features.
• Assisting clients and guests with proper equipment usage.
• Assisting guests will booking treatments, either by phone or in person and recording the transactions in the appropriate area.
• Reporting any accidents or injuries to the Security Department.
• Monitors the spa and fitness room for cleanliness, safety, and provides direction or instruction when appropriate.

What are we looking for?

• Someone with or the ability to obtain a CPR and First Aide certification preferred
• Someone with an engaging and welcoming personality
• Someone with a strong attention to detail
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills
• Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
• Someone with a flexible schedule that allows them to work weekends and holidays.

Compensation

$15.00

$17.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.