Spa Concierge - PT

BENCHMARK; Excelsior Springs (MO); On-site; USD 2,066,000 - 2,342,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Spa Attendant for The Elms Hotel & Spa in Excelsior Springs, MO. You will greet guests, tour facilities, assist with treatments, and ensure a pristine spa environment.

We value engaging personalities, strong communication, attention to detail, and the ability to work weekends/holidays. CPR/First Aid certification is preferred, and lifting up to 50 lbs may be required.

Qualifications

• Customer-focused approach with a welcoming demeanor.
• Strong verbal and interpersonal communication skills.
• Engaging, friendly, and professional personality.
• Excellent attention to detail and a neat appearance.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet guests as they enter the Spa and provide a friendly welcome.
• Give tours of the spa and explain facility features and programs.
• Assist guests with equipment usage and booking treatments.
• Maintain spa cleanliness and restock supplies; report incidents as needed.
• Support guests with any requests and ensure a relaxing experience.

Skills

Customer service

Communication

Engaging personality

Attention to detail

Weekend availability

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment. As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere. We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.What you will have an opportunity to do:We are looking for a highly motivated, and customer focused to join our team as a Spa Attendant! As a Spa Attendant, you are responsible for the guest experience within the resort/hotel spa and ensuring those guests have an enjoyable, relaxing experience by engaging with the guests in a courteous and efficient manner. The Spa Attendant greets guests and introduces the facilities and program components to individuals and groups. This individual will ensure that the Spa area remains clean and stocked with every essential and assist guests with any needs or requests they may have. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!Your role:Greeting clients as they enter the SpaProviding clients with tours and information related to the Facility and its features.Assisting clients and guests with proper equipment usage.Assisting guests will booking treatments, either by phone or in person and recording the transactions in the appropriate area.Reporting any accidents or injuries to the Security Department.Monitors the spa and fitness room for cleanliness, safety, and provides direction or instruction when appropriate.What are we looking for?Someone with or the ability to obtain a CPR and First Aide certification preferredSomeone with an engaging and welcoming personalitySomeone with a strong attention to detailSomeone who can work under pressure in a fast-paced environmentSomeone with a passion for creating an exceptional experience for all guestsSomeone with excellent communication skillsSomeone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.Someone with a flexible schedule that allows them to work weekends and holidaysCompensation:$15.00-$17.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.