Bellperson

Viceroy Hotels and Resorts; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Viceroy Hotels & Resorts welcomes a Bellperson to join our Chicago property. You will assist guests with luggage, escort them to rooms, and familiarize them with hotel amenities.

The role requires presenting a courteous, efficient service style and a strong commitment to guest satisfaction. Responsibilities include delivering items, handling requests, and maintaining up-to-date information on local attractions and transportation.

Qualifications

• High School diploma or equivalent required.
• Must communicate effectively in writing and verbally.
• Ability to lift up to 100 lbs occasionally and stand for a full shift.
• Valid driver’s license may be required in some states.

Responsibilities

• Assist guests with luggage on arrival and departure.
• Escort guests to rooms and explain hotel services.
• Inspect rooms for order and restock supplies as needed.
• Deliver messages, flowers, laundry and packages.
• Assist with room changes and provide directions or local information.
• Maintain knowledge of local attractions and transportation options.

Skills

Communication skills

Customer service

Physical stamina

Teamwork

English fluency

Education

High School diploma or equivalent

Job description

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

Viceroy Chicago, IL

Overview

The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state. (If applicable)
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.