Room Attendant

Viceroy-Washington-Dc; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Full time

Job summary

Viceroy Washington DC is seeking a Room Attendant to maintain clean and attractive guestrooms while delivering attentive, courteous service to guests. You will support the housekeeping team in daily tasks and uphold brand standards in a luxury hotel setting.

Responsibilities include cleaning guestrooms to standards, restocking supplies, handling lost and found items, and reporting maintenance needs. The role requires physical stamina and strong communication with guests and colleagues to ensure

Qualifications

• High School diploma or equivalent; hotel experience preferred.
• Able to stand for entire shift and lift up to 50 pounds.
• Good verbal and written communication with guests and staff.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Prepare and restock housekeeping supplies for carts.
• Remove trash and dirty linen from guestrooms and hallways.
• Maintain cleanliness of hallways, public areas, and closets.
• Restock carts for the next day and replenish chemical bottles.
• Report missing items and maintenance issues to Housekeeping Supervisors.
• Ensure guest satisfaction through attentive service.

Skills

Effective communication

Physical stamina

Education

High School diploma or equivalent

Job description

Viceroy Hotels

ViceroyHotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination.Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C.,St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city’s liveliest and artful locations.

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.