Bellperson

The Charleston Place; Charleston (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

The Charleston Place seeks a personable Bellperson to welcome guests, assist with luggage, escort guests to rooms, and ensure a seamless luxury experience. You will deliver messages and items discreetly while maintaining the lobby and bell desk area with utmost professionalism.

Ideal candidates have luxury hotel or upscale customer service experience, excellent English communication, and a calm, guest-focused attitude.

Qualifications

• Experience in luxury hotel or high-end customer service preferred.
• Strong communication and interpersonal skills.
• Polished appearance and professional demeanor.
• Knowledge of hotel property, local attractions, and transportation options.
• Clear written and spoken English; additional languages are a plus.
• Ability to remain calm and courteous with demanding guests.
• Team player with positive attitude and attentiveness to guest needs.

Responsibilities

• Greet guests warmly on arrival and departure.
• Assist guests with luggage handling during check-in and check-out.
• Escort guests to rooms and explain features.
• Deliver messages, packages, or room service items discreetly.
• Maintain lobby and bell desk cleanliness and organization.
• Coordinate guest transportation needs (taxi, valet, hotel vehicles).
• Provide directions and local information to guests.
• Assist with group arrivals, departures, and event logistics.
• Handle guest requests such as couriers, item storage, or locating belongings.
• Report guest concerns or maintenance issues to supervisor.

Skills

Luxury hotel experience

Excellent communication

Professional demeanor

Local knowledge

English proficiency

Guest-centric service

Calm under pressure

Team player

Job description

As a Bellperson you will be the first and last impression for our guests. You are responsible for providing a warm welcome, assisting with luggage, escorting guests, and delivering exceptional guest service with attention to detail and discretion. This position plays a key role in creating a seamless and memorable luxury experience.

DUTIES & RESPONSIBILITIES:

• Greet all guests warmly upon arrival and departure with a professional and courteous manner.
• Assist guests with luggage handling during check-in and check-out.
• Escort guests to rooms, explain room features, and provide orientation to hotel services.
• Deliver messages, packages, or room service items to guest rooms efficiently and discreetly.
• Ensure timely and safe storage and retrieval of luggage in the bell desk area.
• Maintain the cleanliness and organization of the lobby and bell desk.
• Coordinate guest transportation needs including taxis, valet, and hotel vehicles.
• Provide directions, local information, and assistance with guest inquiries.
• Assist with group arrivals, departures, and event logistics.
• Handle guest requests such as arranging couriers, storing personal items, or locating lost belongings.
• Keep the front drive and lobby area safe and clear from hazards or unauthorized persons.
• Report any guest concerns, lost items, or maintenance issues to the supervisor.
• Uphold the hotel’s grooming, uniform, and behavior standards at all times.
• Support valet parking or doorman duties when required.
• Be knowledgeable of all hotel amenities and current events in and around the city.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
• Maintain confidentiality and security of all guests and general hotel information.

REQUIRED SKILLS & ABILITIES:

• Previous experience in a luxury hotel or customer service role preferred.
• Excellent communication and interpersonal skills.
• Polished appearance and professional demeanor.
• Knowledge of hotel property, local attractions, and transportation options.
• Ability to read, write and communicate effectively in English; additional languages are an advantage.
• Ability to go the extra mile, to provide the extra attention in order to satisfy guests' individual needs.
• Ability to remain calm and courteous with demanding/ difficult guests and/ or situations.
• Positive attitude, team spirit, and high attention to guest needs.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: Ability to lift, carry, push, and pull up to 10 lbs on a regular basis. Prolonged periods of standing, walking, and moving goods throughout the loading dock, storeroom and hotel areas. Ability to bend, kneel, reach, and climb step stools or ladders. Ability to work in varying temperatures (e.g., outside, dock, coolers, freezers). Clear vision for reading labels, instructions, and reports. Adequate hearing for effective communication via radios, traffic interaction and direct interaction with colleagues and guests. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

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BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify. A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you. Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper.