Bellperson

Beemok Hospitality Holdings LLC; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

Beemok Hospitality Holdings LLC is seeking a PM Bellperson to greet guests warmly, assist with luggage, escort guests to rooms, and deliver exceptional service with discretion. The role supports bell desk operations and ensures a seamless luxury experience in a fast-paced hotel environment.

The ideal candidate has prior luxury hospitality or customer service experience, excellent communication skills, a polished appearance, and a strong knowledge of local attractions and transportation options.

Qualifications

• Experience in a luxury hotel or customer service environment is preferred.
• Strong verbal and written communication abilities.
• Professional demeanor and neat appearance.
• Knowledge of hotel amenities, local attractions, and transportation options beneficial.
• Fluency in English; additional languages are a plus.
• Positive attitude, teamwork, and guest-focused mindset.

Responsibilities

• Greet guests warmly on arrival and departure in a professional manner.
• Assist guests with luggage during check-in and check-out.
• Escort guests to rooms and explain room features and hotel services.
• Deliver messages, items, or room-service deliveries discreetly and efficiently.
• Escort and coordinate guest transportation needs (taxis, valet, hotel vehicles).
• Maintain lobby and bell desk cleanliness and organization.
• Provide directions and information about local attractions and events.
• Assist with group arrivals, departures, and event logistics.
• Handle guest requests such as item storage or locating belongings.

Skills

Luxury hotel experience

Excellent communication

Interpersonal skills

Polished appearance

Local knowledge

English fluency

Job description

As a PM Bellperson you will be the first and last impression for our guests. You are responsible for providing a warm welcome, assisting with luggage, escorting guests, and delivering exceptional guest service with attention to detail and discretion. This position plays a key role in creating a seamless and memorable luxury experience.

DUTIES & RESPONSIBILITIES

• Greet all guests warmly upon arrival and departure with a professional and courteous manner.
• Assist guests with luggage handling during check-in and check-out.
• Escort guests to rooms, explain room features, and provide orientation to hotel services.
• Deliver messages, packages, or room service items to guest rooms efficiently and discreetly.
• Ensure timely and safe storage and retrieval of luggage in the bell desk area.
• Maintain the cleanliness and organization of the lobby and bell desk.
• Coordinate guest transportation needs including taxis, valet, and hotel vehicles.
• Provide directions, local information, and assistance with guest inquiries.
• Assist with group arrivals, departures, and event logistics.
• Handle guest requests such as arranging couriers, storing personal items, or locating lost belongings.
• Keep the front drive and lobby area safe and clear from hazards or unauthorized persons.
• Report any guest concerns, lost items, or maintenance issues to the supervisor.
• Uphold the hotel’s grooming, uniform, and behavior standards at all times.
• Support valet parking or doorman duties when required.
• Be knowledgeable of all hotel amenities and current events in and around the city.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
• Maintain confidentiality and security of all guests and general hotel information.

REQUIRED SKILLS & ABILITIES

• Previous experience in a luxury hotel or customer service role preferred.
• Excellent communication and interpersonal skills.
• Polished appearance and professional demeanor.
• Knowledge of hotel property, local attractions, and transportation options.
• Fluency in English; additional languages are an advantage.
• Positive attitude, team spirit, and high attention to guest needs.

PHYSICAL REQUIREMENTS

• Must be able to lift equipment, supplies, etc. of at least 60 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHCis an equal employment opportunity employer.Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.

A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you.

Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.