Bellperson

IHG Hotels & Resorts; Atlanta (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

InterContinental Buckhead Atlanta is seeking a courteous Bellperson to warmly welcome guests, assist with luggage, and help guests navigate the hotel from arrival to departure. This full-time role emphasizes delivering personalized service and creating memorable experiences in a fast-paced luxury setting.

You will escort guests to rooms, provide local recommendations, coordinate transportation, and collaborate with Front Office and Concierge teams.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in hospitality, hotel guest services, concierge, or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to provide exceptional service in a fast-paced environment.
• Professional appearance, positive attitude, and genuine passion for hospitality.
• Knowledge of the Atlanta area is a plus.
• Ability to lift, carry, push, and pull luggage and other items.
• Must be available to work a flexible schedule, including weekends and holidays.

Responsibilities

• Welcome and acknowledge all guests upon arrival and departure.
• Assist guests with luggage, including loading, unloading, storing, and delivering items to guest rooms.
• Escort guests to their rooms and explain hotel facilities, amenities, and services.
• Provide recommendations and directions for local attractions, restaurants, shopping, and entertainment.
• Respond promptly and professionally to guest requests and inquiries.
• Assist with transportation arrangements, including taxis and rideshare services.
• Deliver messages, packages, amenities, and other items to guest rooms.
• Maintain a clean, organized, and welcoming hotel entrance and bell service area.
• Safely operate luggage carts and handle guest belongings with care.
• Communicate effectively with Front Office, Concierge, Valet, and other hotel departments.
• Anticipate guest needs and proactively create memorable experiences.
• Follow all hotel, safety, security, and brand standards.

Skills

Guest services

Communication

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

Job Overview

InterContinental Buckhead Atlanta is seeking a dedicated and service-oriented Bellperson to join our team in a full-time position. As one of the first and last points of contact for our guests, you will play an essential role in creating memorable experiences from arrival through departure.

You will deliver warm, personalized, and attentive service while assisting guests with luggage, transportation, hotel information, and special requests. This role is ideal for someone who takes pride in hospitality and enjoys creating genuine connections with guests.

Key Responsibilities

• Welcome and acknowledge all guests upon arrival and departure.
• Assist guests with luggage, including loading, unloading, storing, and delivering items to guest rooms.
• Escort guests to their rooms and explain hotel facilities, amenities, and services.
• Provide recommendations and directions for local attractions, restaurants, shopping, and entertainment.
• Respond promptly and professionally to guest requests and inquiries.
• Assist with transportation arrangements, including taxis and rideshare services.
• Deliver messages, packages, amenities, and other items to guest rooms.
• Maintain a clean, organized, and welcoming hotel entrance and bell service area.
• Safely operate luggage carts and handle guest belongings with care.
• Communicate effectively with Front Office, Concierge, Valet, and other hotel departments.
• Anticipate guest needs and proactively create memorable experiences.
• Follow all hotel, safety, security, and brand standards.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in hospitality, hotel guest services, concierge, or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to provide exceptional service in a fast-paced environment.
• Professional appearance, positive attitude, and genuine passion for hospitality.
• Knowledge of the Atlanta area is a plus.
• Ability to lift, carry, push, and pull luggage and other items.
• Must be available to work a flexible schedule, including weekends and holidays.

Our Promise

At InterContinental Buckhead Atlanta, we believe every interaction is an opportunity to Inspire Incredible. Join our team and help deliver exceptional luxury hospitality while creating meaningful experiences for every guest.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.