Bellman/Valet Attendant

Marriott Phoenix Resort Tempe at The Buttes; Tempe (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

Marriott Phoenix Resort Tempe at The Buttes seeks a dedicated Guest Service Associate to warmly greet guests, assist with luggage, and provide information about the resort amenities. Ideal candidates should possess strong communication and customer service skills, be able to lift heavy objects, and work flexible shifts. This is a full-time, on-site role with no work-from-home options, ensuring excellent service in a beautiful resort setting featuring stunning valley views and award-winning dining.

Qualifications

• Previous customer service experience; hotel experience preferred.
• Excellent customer service, anticipation of guest needs and problem-solving skills.
• Must have strong communication, presentation, and organizational skills.
• Valid driver’s license with an excellent driving record required, able to lift 50 lbs.

Responsibilities

• Greet all guests warmly, offering assistance and helping with luggage.
• Inform guests about property amenities and local areas of interest.
• Maintain front porte-cochere and lobby in a clean manner.
• Assist with luggage storage and retrieve it in a timely manner.

Skills

Customer service

Communication skills

Problem-solving skills

Organizational skills

Driving skills

Job description

Responsibilities

• Greet all guests warmly and friendly, offering assistance, including escorting guests to their rooms, and helping with luggage.
• Inform guests of all the property amenities, hours of operation, and local areas of interest and activities.
• Review room features to the guest (use of the room key, hydration stations, in-room safe, and other services).
• Respond to all guest requests appropriately and remain alert, courteous, and helpful to guests and fellow associates always.
• Assist with arrival of vehicles on the porte cochere and provide information on parking and vehicle retrieval.
• Responsible for doorperson coverage as needed.
• Maintain front porte-cochere and lobby in a clean and tidy manner.
• Assist with luggage storage, retrieval, and departure from the room in a timely manner.
• Attend all designated staff meetings and training sessions.
• Communicate any needs or concerns within the hotel with the appropriate departments.
• Deliver guest requests and final folios to the rooms.
• Have ample knowledge of property layout, activities, outlets, group meetings, and hours of operation.
• Follow all Loss Prevention procedures regarding guest property, safety, and security. Report any concerns to department managers or loss prevention in a timely manner.
• Drive automobile to parking space.
• Takes numbered tag from customer, locate automobile, and surrender it to customer.

Qualifications

• Candidates must have previous customer service experience; hotel experience is preferred.
• Follow all company policies, procedures and report accidents, injuries, and unsafe work conditions to manager.
• Excellent customer service, anticipation of guest needs and problem-solving skills are required.
• Must have strong communication, presentation, training, and organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a flexible schedule including overnight shifts, weekends, and holidays.
• Must have a valid driver’s license and an excellent driving record.
• Lift, carry, and place objects weighing up to 50 lbs. without assistance.
• Move, push, and pull objects weighing up to 200 lbs. without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Maintain excellent driving record.
• Ability to drive a manual shift vehicle.
• This position is a full-time, on-site position with no work from home flexibility.

About Marriott Phoenix Resort Tempe At The Buttes

This resort offers breathtaking valley views, over 40,000 square feet of versatile indoor and outdoor event spaces, and 353 newly renovated guest rooms. Our diverse dining outlets include the award-winning Top of The Rock restaurant, celebrated for its excellence with multiple diner’s choice awards.