BELLMAN PM FT

Wichita Marriott; Wichita (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Wichita Marriott in Wichita, KS is seeking a Night Bell Service team member to deliver luggage, assist guests, and promote hotel products during guest interactions.

Your duties include greeting guests in the lobby, directing them to rooms, coordinating shuttle services, handling dry cleaning, and maintaining the hotel’s standards. The role requires a valid driver’s license, 18+ age, and strong English communication.

Qualifications

• Guest-focused personality.
• Ability to meet the standards of appearance.
• Self-controlled disposition.
• Honesty and integrity.
• Upbeat, positive attitude.
• Ability to work within a team.
• Display hospitality skills.

Responsibilities

• Be well groomed and conform to the hotel’s dress code
• Be at work on time in proper uniform, including name tag
• Handle all duties according to hotel policies, procedures, internal rules and standards
• Be knowledgeable about guest rooms, locations, amenities, features and all other services offered by the hotel
• Directing guests to their rooms in a professional manner, which includes addressing the guest by name
• Check in dry cleaning and make sure items are delivered to their respective owners in a timely manner
• Assist in arranging and following through with shuttle services
• Distributing the newspaper to guests and other departments that are concerned
• Be knowledgeable about Marriott Rewards, Club Marquis and other frequent traveler programs
• Know how to follow all hospitality guidelines
• Ensure the cleanliness of your area at all times
• Assist all guests in problems and questions as required
• Be flexible in regard to work schedule
• Have knowledge about the city, the local area and attractions to provide the guests with all requested information
• At all times, strive to represent Marriott in the most professional manner
• Be disciplined at all times, greet guests immediately and offer assistance before the guest needs to ask
• Be present in the lobby to welcome guest’s during guest’s arrival and departure.
• Other duties as assigned

Skills

Guest-focused personality

Appearance standards

Self-controlled disposition

Honesty and integrity

Positive attitude

Team player

Hospitality skills

Education

High school diploma

Job description

Job DetailsJob Location: Wichita, KS 67207Position Type: Full TimeJob Shift: NightJob Category: Transportation

OVERALL RESPONSIBILITIES:

Providing the guests with efficient bell service by ensuring luggage be delivered, collected, and/or stored promptly and accurately all the time. Meanwhile, should be more pro-active in practicing the salesmanship to promote the hotel products in any guest interaction.

QualificationsQUALIFICATIONS/PRE-REQUISITES:

• Guest-focused personality
• Ability to meet the standards of appearance
• Self-controlled disposition
• Honesty and integrity
• Upbeat, positive attitude
• Ability to work within a team
• Display hospitality skills

JOB REQUIREMENTS:

• Ability to deal with the public in a professional and courteous manner
• Ability to communicate with managers, supervisors, and fellow associates
• Knowledge of English and local language
• Ability to handle conflict situations in a professional manner
• Valid driver’s license

PRIMARY DAILY JOB FUNCTIONS:

• Be well groomed and conform to the hotel’s dress code
• Be at work on time in proper uniform, including name tag
• Handle all duties according to hotel policies, procedures, internal rules and standards
• Be knowledgeable about guest rooms, locations, amenities, features and all other services offered by the hotel
• Directing guests to their rooms in a professional manner, which includes addressing the guest by name
• Check in dry cleaning and make sure items are delivered to their respective owners in a timely manner
• Assist in arranging and following through with shuttle services
• Distributing the newspaper to guests and other departments that are concerned
• Be knowledgeable about Marriott Rewards, Club Marquis and other frequent traveler programs
• Know how to follow all hospitality guidelines
• Ensure the cleanliness of your area at all times
• Assist all guests in problems and questions as required
• Be flexible in regard to work schedule
• Have knowledge about the city, the local area and attractions to provide the guests with all requested information
• At all times, strive to represent Marriott in the most professional manner
• Be disciplined at all times, greet guests immediately and offer assistance before the guest needs to ask
• Be present in the lobby to welcome guest’s during guest’s arrival and departure.
• Other duties as assigned

PHYSICAL REQUIREMENTS:

• Must be 18 years of age
• Be able to stay on feet for up to 8 hours
• Lift and/or move 30 pounds 50% of the time
• Lift and/or move 50 pounds 5% of the time

EQUIPMENT USED:

• Marriott Shuttle
• Elevator
• Bell cart
• Radio Transmitter/cell phone

EDUCATION REQUIRED:

High school diploma