Night Bellman: Proactive Guest Service & Shuttle

Wichita Marriott; Wichita (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Wichita Marriott in Wichita, KS is seeking a Night Bell Service team member to deliver luggage, assist guests, and promote hotel products during guest interactions.

Your duties include greeting guests in the lobby, directing them to rooms, coordinating shuttle services, handling dry cleaning, and maintaining the hotel’s standards. The role requires a valid driver’s license, 18+ age, and strong English communication.

Qualifications

• Guest-focused personality.
• Ability to meet the standards of appearance.
• Self-controlled disposition.
• Honesty and integrity.
• Upbeat, positive attitude.
• Ability to work within a team.
• Display hospitality skills.

Responsibilities

• Be well groomed and conform to the hotel’s dress code
• Be at work on time in proper uniform, including name tag
• Handle all duties according to hotel policies, procedures, internal rules and standards
• Be knowledgeable about guest rooms, locations, amenities, features and all other services offered by the hotel
• Directing guests to their rooms in a professional manner, which includes addressing the guest by name
• Check in dry cleaning and make sure items are delivered to their respective owners in a timely manner
• Assist in arranging and following through with shuttle services
• Distributing the newspaper to guests and other departments that are concerned
• Be knowledgeable about Marriott Rewards, Club Marquis and other frequent traveler programs
• Know how to follow all hospitality guidelines
• Ensure the cleanliness of your area at all times
• Assist all guests in problems and questions as required
• Be flexible in regard to work schedule
• Have knowledge about the city, the local area and attractions to provide the guests with all requested information
• At all times, strive to represent Marriott in the most professional manner
• Be disciplined at all times, greet guests immediately and offer assistance before the guest needs to ask
• Be present in the lobby to welcome guest’s during guest’s arrival and departure.
• Other duties as assigned

Skills

Guest-focused personality

Appearance standards

Self-controlled disposition

Honesty and integrity

Positive attitude

Team player

Hospitality skills

Education

High school diploma

Job description

Wichita Marriott in Wichita, KS is seeking a Night Bell Service team member to deliver luggage, assist guests, and promote hotel products during guest interactions.

Your duties include greeting guests in the lobby, directing them to rooms, coordinating shuttle services, handling dry cleaning, and maintaining the hotel’s standards. The role requires a valid driver’s license, 18+ age, and strong English communication.