Bellman |Full-Time

Thompson Hotels; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Rewards package

401(k) plan

College Saving Plan

Employee Stock Purchase Plan

Discounted rooms worldwide

Free colleague meals during shifts

Well-being & educational assistance

Job summary

Thompson Austin is seeking a Bell Attendant to warmly assist guests, manage luggage, and coordinate with Front Office and Valet to ensure smooth check-ins and departures. You will engage guests with local recommendations and hotel information to enhance their experience.

The role emphasizes hospitality, efficiency, and a seasonally flexible schedule in a fast-paced, luxury hotel environment. You will represent Hyatt's guest-first service ethos at Thompson Austin.

Qualifications

• A friendly and welcoming demeanor.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to tolerate moderate amounts of walking.
• Must have physical stamina to lift moderate amounts of weight.
• Work cohesively with colleagues as part of a team.
• Flexible schedule - willing and able to work day shifts, evening shifts, weekends and holidays.

Responsibilities

• Bell Attendants are in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently.
• Provide guests with local recommendations and hotel information to enhance their stay.
• Ensure guests are comfortable with accommodations and room offerings and features.
• Act as a visible, helpful presence to deliver warm, authentic Hyatt-style service throughout shifts.

Skills

Friendly demeanor

Customer service

Verbal communication

Written communication

Stamina

Team player

Flexible schedule

Job description

Organization - Thompson Austin - 5th and Brazos

The Role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Bell Attendants are in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It's important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.

The Hotels

When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.

The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin's unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.

Both hotels are anchored on the ground floor by our re-imagined cantina-themed restaurant, a 13,000 sq ft. indoor and outdoor oasis as well as The 5th Street Diner + The Royale Room, a street-side concept serving daily fare for locals, residents, and guests alike. This mixed-use project will also feature a residential tower – Sienna – and 10,000 square feet of retail space and a 7,000 sq. ft. state of the art fitness center and simulator room, appropriately named the "T" Box.

The Benefits & Perks

• We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents.
• Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan.
• Oh, and we don’t want to leave out our lifestyle benefits!
• Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!

Qualifications

• A friendly and welcoming demeanor
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Ability to tolerate moderate amounts of walking.
• Must have physical stamina to lift moderate amounts of weight.
• Work cohesively with colleagues as part of a team
• Flexible schedule - willing and able to work day shifts, evening shifts, weekends and holidays

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.