Bellman

The Beatrice Hotel; Providence (RI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Onsite parking

Job summary

The Beatrice Hotel in Providence is seeking a Bellperson to deliver the highest quality service to guests as the first point of contact on arrival, assisting with luggage and supporting front desk operations as needed.

This role requires a friendly, courteous demeanor, the ability to work under pressure, and rotating night/weekend shifts. Onsite parking is available, and compensation starts at $16 per hour plus gratuities.

Qualifications

• Experience in customer service preferred, but not required.
• Must display a friendly, warm disposition and provide attentive service.
• Able to work well in stressful, high-pressure situations and communicate clearly.

Responsibilities

• Greet guests and act as a lobby ambassador.
• Escort guests to rooms and assist with luggage.
• Provide knowledge of local attractions and directions.
• Answer phone calls and assist guests accordingly.
• Maintain cleanliness of public spaces and lobby coffee service.
• Support front desk operations during check-in/check-out.
• Attend meetings and trainings as required.

Skills

Customer service

Friendly disposition

Communication skills

Multitasking

Job description

The Beatrice Hotel:

The Beatrice hotel is Providence's premier luxury boutique hotel. Recently named #2 boutique hotel in the country by USA Today. Additionally, the hotel has consistently been ranked the #1 hotel in Providence on TripAdvisor. We are a dynamic & supportive team, seeking employees who have a passion for hospitality.

Scope of Position:

The bellperson position is responsible for providing the highest quality of service to our guests in an attentive, courteous, and efficient manner. The Bellperson role supports the operation by acting as the first point of contact for guests arriving to the property, assisting with luggage, and performing as an additional set of hands to support where needed in the moment.

Essential Duties and Responsibilities:

• Approaches all encounters with guest and employees in an attentive, friendly, courteous, and service-oriented manner.
• Supports the operation in any way needed, including: escorting guests to rooms, assisting with luggage, providing guests with knowledge of local area attractions, activities, and directions.
• Answering phone calls and assisting guests accordingly.
• Assist with cleanliness and appearance of all public spaces including lobby, hallways, elevators & lobby restrooms.
• Ensure bell cart is clean, well-maintained, and positioned in the lobby ready for use.
• Acting as lobby ambassador greeting guests and ensuring overall satisfaction. Notifying management of any dissatisfaction.
• Assist with general front desk responsibilities such as a check-in or check-out procedure.
• Assist with restocking and tidying lobby coffee service.
• Perform other duties as requested by management.
• Attend meetings/training as required by management.

Requirements:

Experience: Customer Service experience preferred, but not required.

Skills: Must display a friendly & warm disposition. Must be able to evaluate and select among alternative courses of action quickly & accurately. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must work well in stressful, high-pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests; must communicate clearly.

Physical Demands:

• Rotating schedules including nights and weekends.
• Light work exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to be on your feet throughout the entire shift.

Compensation:

• Hourly pay begins at $16/ hour plus gratuities.
• Onsite parking available.