Night Audit

COMMONWEALTH LODGING MANAGEMENT LLC; Norfolk (VA); On-site; USD 22,000 - 23,000; Full time

Job summary

Wyndham Garden Downtown Norfolk in Norfolk, VA is seeking a front desk guest services associate. You will assist with check-in/out, share information on local attractions, and support daily hotel operations from the lobby and front desk.

Ideal candidates can stand for long periods, lift up to 25 pounds and push carts up to 100 pounds, while providing friendly, confidential service and answering calls within three rings to ensure guest satisfaction.

Qualifications

• Exert physical effort in lifting and or transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Must be able to stand and exert well paced mobility for lengthy periods of time.

Responsibilities

• Be in proper uniform, with a nametag.
• Maintain guest relations and confidentiality; resolve complaints to ensure guest satisfaction.
• Communicate effectively with guests and team members.
• Know hotel features/services, hours of operation, room rates, packages, promotions, occupancy, arrivals/departures, and group activities.
• Maintain knowledge of equipment operation and use; use equipment only as intended.
• Answer telephone within 3 rings, with correct greeting and etiquette.
• Monitor cleanliness, sanitation, and organization of assigned work areas.
• Verify guest information on arrival and departure.
• Communicate pertinent guest information to designated departments for special requests or amenity delivery.
• Maintain and secure a cash bank; obtain method of payment from guests.
• Process payments per SOPs; handle adjustments, rebates, payouts, and credits; post and audit banquet charges.
• Maintain guest information and occupancy status in hotel systems.
• Process adjustments, rebates, payouts, and credits as required.
• Reconcile telephone calls and miscellaneous accounts; audit all charges (banquets, bars, etc.).
• Verify package postings on house accounts; run end of day program and close day; ensure interfaces are up and running.
• Run morning reports and backup reports and distribute them accordingly.
• Print express check-out folios and distribute.
• Review the Night Audit checklist and verify completion.
• This job description is a general overview and not a complete list of duties.

Job description

Job Details

Job Location: Wyndham Garden Downtown Norfolk, VA - Norfolk, VA 23510

Salary Range: $16.00 - $17.00 Hourly

JOB RESPONSIBILTIES:

• Be in proper uniform, with a nametag.
• Always maintain positive guest relations and guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction.
• Communicate effectively with guests as well as team members.
• Knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count, local attractions and expected arrivals/departures and scheduled daily group activities.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Answer telephone within 3 rings, using correct greeting and telephone etiquette.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Verify guest information upon arrival and departure.
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Maintain and secure a cash bank to perform job functions.
• Obtain method of payment from guests (credit or cash)
• Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.’s. Process adjustments, rebates, paid outs, and credits as required. Post and audit Banquet charges.
• Maintain all guest information and hotel occupancy status using hotel operating systems.
• Process adjustments, rebates, paid outs, and credits as required.
• Reconcile telephone calls and miscellaneous accounts and audit all miscellaneous charges. (Banquets, Bars etc.)
• Verifies package postings on house accounts, runs end of day program & close day and checks that interfaces are up and running.
• Run morning reports and backup reports and distribute them accordingly.
• Print express check out folios and distribute.
• Review the Night Audit checklist and verify that all work has been completed.
• This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations of the position.

Qualifications

PHYSICAL REQUIREMENTS:

• Exert physical effort in lifting and or transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Work environment includes front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
• Must be able to stand and exert well paced mobility for lengthy periods of time.