Bellman

Nobu Hotel Atlanta; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Nobu Hotel Atlanta seeks a proactive Bellman to welcome guests, coordinate with Bell Desk, Valet, and Front Desk, and transport luggage to guest rooms. You will escort guests and explain hotel services, ensuring a seamless arrival and stay.

Ideal candidates have a high school diploma, hospitality experience, and strong communication skills, with a preference for multilingual ability. This role involves physical activity and varied shifts.

Qualifications

• High school diploma or equivalent.
• Degree in Hospitality management preferred.
• Prior hotel experience with a four-star hotel brand is preferred.
• Computer and technical skills.
• Ability to comprehend and speak both verbally and in writing.
• Fluency in a second language is preferred.

Responsibilities

• Welcome guests to Bell Desk and coordinate with valet, bell stand, and front desk.
• Transport guest luggage to/from guest rooms.
• Escort guests to rooms and inform them of hotel services and features.
• Attend to immediate needs of each guest upon arrival and throughout stay.
• Protect guests and hotel property.
• Other duties as assigned.

Skills

Guest service

Communication

Confidentiality

Bilingual (preferred)

Education

High school diploma or equivalent

Hospitality degree preferred

Job description

Job Summary

NOBU Hotel Atlanta, the state-of-the-art addition to the world-renowned NOBU Hospitality brand, is currently seeking a highly motivated professional to join our team as a Bellman Nobu Bellmen welcome our guests to Nobu Hotel Atlanta; ensure clear communication between Valet, Bell Stand, and Front Desk for a seamless arrival experience. Transport guest luggage to/from guest rooms. Escort guests to rooms and inform the guest of all hotel services and features. Responsible for attending to the immediate needs of each guest upon arrival and following through attention throughout the stay.

Essential Functions

• Ensure that the Bell Desk is attended to; that all posting positions are maintained.
• Communicate anticipated business demands daily with each employee.
• Acknowledge all guests, anticipate guests' needs, and respond promptly to all requests.
• Be familiar with all hotel services/features and local attractions/activities to respond to guests.

Inquiries accurately. Maintain complete knowledge of policies, service procedures, and standards.

• Protect guests and hotel property.
• Other duties as assigned.

Competencies

• Effective planning and organizational skills
• Excellent communication, conflict resolution, and interpersonal skills
• Ability to operate with a high level of confidentiality.

Qualifications

• High school diploma or equivalent, Degree in Hospitality management preferred.
• Prior hotel experience with a four-star hotel brand is preferred.
• Computer and technical skills
• Ability to comprehend and speak both verbally and in writing required.
• Fluency in a second language is preferred.

Working Conditions & Physical Requirements

• Prolonged standing and moving, lifting or transporting materials up to 100 lbs.
• Must be able to bend, squat, and twist. Able to work indoors and outdoors.
• Work schedules vary depending on the needs of the business.