Bell Valet Services- Dispatcher - Full Time, $31.80/Hour

Disney Cruise Line - The Walt Disney Company; Kapolei (HI); On-site; Confidential; Full time

Job summary

Aulani, A Disney Resort and Spa in Hawaii seeks Front Office Bell and Valet Dispatchers to assist Guests with luggage, vehicles, and guest services. Front-facing role with high guest interaction in all weather conditions.

Full-time schedule with 7 days availability required. Pay rate is $31.80 per hour, with select benefits as part of the compensation package; training may start immediately after the start date.

Qualifications

• Must be at least 18 years of age.

Responsibilities

• Dispatches Bellpersons on luggage delivery runs and keeps track of all work completed by Bell Services via logs and/or computerized systems.
• Retrieves luggage and other personal effects requested by Guests at the bell desk.
• Receives Guest vehicle keys from Valet attendants, enters Guest vehicle information into a computerized system and files keys in an organized manner.
• Retrieves vehicle keys upon Guest request and prioritizes the retrieval of vehicles by Valet Attendants.
• Reviews payment information for valet vehicles and, when applicable, processes payments, including vouchers, credit cards and cash.
• Front Line Cast Members must possess excellent communication skills and will deliver upon high Guest service expectations.

Job description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• 100% full coverage of healthcare for you and your eligible dependents
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Bell and Valet Service Dispatchers work within the Front Office area and are responsible for communicating with Guests both in person and by phone regarding their needs for storing and retrieving luggage, packages and vehicles. They in turn coordinate with Bellpersons and Valet Attendants to ensure that Guest requests are fulfilled. Bell and Valet Dispatchers are front line Cast Members that have high Guest contact, and will demonstrate the spirit of Aloha and the value of Aulani as they assist Guests. They also will assist with the storage and care of both Guest personal belongings and vehicles.

Responsibilities

• Works primarily at the Bell and Valet desks and assists Guests throughout the day, to include heavy use of phones and basic computer skills.
• Dispatches Bellpersons on luggage delivery runs and keeps track of all work completed by Bell Services via logs and/or computerized systems.
• Retrieves luggage and other personal affects requested by Guests at the bell desk.
• Receives Guest vehicle keys from Valet attendants, enter Guest vehicle information into a computerized system and file keys in an organized manner.
• Retrieves vehicle keys upon Guest request and prioritize the retrieval of vehicles by Valet Attendants.
• Reviews payment information for valet vehicles and when applicable, processeses payments, including vouchers, credit cards and cash.
• Front Line Cast Members must posses excellent communication skills and will deliver upon high Guest service expectations
• Greets Guests with positive, friendly and helpful attitude
• Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
• Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity

Basic Qualifications

• Must be at least 18 years of age

Preferred Qualifications

• Previous hotel or restaurant valet service experience
• Previous computer experience
• Previous cash handling experience
• Knowledge of Hawaiian/Japanese language preferred

Additional Information

SCHEDULE AVAILABILTY

Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

Our Resort operates 24 hours a day, 365 days a year and some shifts may start as early as 4:00 AM and vary as needed. Training may require up to 4 weeks of full availability (day AND evening) and will be required immediately following the start date.

The pay rate for this role in Hawaii is $31.80 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.