Guest Experience Dispatcher – Bell & Valet

Disney Cruise Line - The Walt Disney Company; Kapolei (HI); On-site; Confidential; Full time

Job summary

Aulani, A Disney Resort and Spa in Hawaii seeks Front Office Bell and Valet Dispatchers to assist Guests with luggage, vehicles, and guest services. Front-facing role with high guest interaction in all weather conditions.

Full-time schedule with 7 days availability required. Pay rate is $31.80 per hour, with select benefits as part of the compensation package; training may start immediately after the start date.

Qualifications

• Must be at least 18 years of age.

Responsibilities

• Dispatches Bellpersons on luggage delivery runs and keeps track of all work completed by Bell Services via logs and/or computerized systems.
• Retrieves luggage and other personal effects requested by Guests at the bell desk.
• Receives Guest vehicle keys from Valet attendants, enters Guest vehicle information into a computerized system and files keys in an organized manner.
• Retrieves vehicle keys upon Guest request and prioritizes the retrieval of vehicles by Valet Attendants.
• Reviews payment information for valet vehicles and, when applicable, processes payments, including vouchers, credit cards and cash.
• Front Line Cast Members must possess excellent communication skills and will deliver upon high Guest service expectations.

Job description

Aulani, A Disney Resort and Spa in Hawaii seeks Front Office Bell and Valet Dispatchers to assist Guests with luggage, vehicles, and guest services. Front-facing role with high guest interaction in all weather conditions.

Full-time schedule with 7 days availability required. Pay rate is $31.80 per hour, with select benefits as part of the compensation package; training may start immediately after the start date.