Bell/ Valet

Kids for the Future; Lincoln (NE); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Free access to resort amenities

Paid time off

Job summary

The Lodge at Woodloch in Hawley, PA, is seeking a friendly Guest Services team member to welcome and assist guests, manage luggage flow and vehicle traffic, and support a seamless arrival and departure experience.

This role offers training, supportive management, flexible shift options, and access to resort amenities. Full and part-time opportunities with benefits such as health plans and 401(k) matching are available to eligible staff.

Qualifications

• Must have one to three months related experience or training.
• Valid driver’s license with no infractions within the last year.

Responsibilities

• Organizes and manages luggage flow for arriving and departing guests.
• Manages the flow of guest vehicles in accordance with SOPs emphasizing hospitality and security.
• Provide prompt and courteous service to each guest and maintain open communication with management.

Job description

• Location 109 River Birch Lane,Hawley, PA, 18428,United States
• Employee Type Full-Time/Part-Time

Contact information

• Phone [phone]
• Email [e-mail]

The Lodge at Woodloch has a philosophy of personal awakening, allowing guests to discover or reunite with stress-relieving outlets that benefit them long after they leave. The common denominator in each life-changing event at The Lodge at Woodloch is YOU. Each department requires different skills and knowledge that come together to make The Lodge at Woodloch an award-winning wellness retreat. Because of the amazing team, and the impact they have on guests, The Lodge at Woodloch has been honored with awards recognizing them within the Top 10 Wellness Resorts in the World time and time again!

We are so lucky to be part of the Woodloch family of resorts. The “Woodloch Way” is a term we use to showcase our dedication to hospitality and to each and every one of our staff (family) members. We’ve created a place where we can work hard, be creative and have our voices heard.

Why work in Guest Services?

• World renowned destination spa resort – always makes top lists around the world!
• Managers & Ownership that care & listen
• Reasonable Hours
• Flexibility to switch shifts with other employees
• Close-knit team
• Supportive coworkers & management staff
• In-depth training
• Versatility in shifts (ex. one day desk, one day phones)
• PTO offered after 90 days
• Health Benefits, 401K available with 25% match and more!
• Use of cardio weight studio
• Quarterly spa pass
• Access to WLP Family Resort
• WL Employee Discount Card
• Grooming Policy that allows your individuality to shine
• Part of an organization that cares and gives back to the community including sustaining our natural surroundings; supporting those who have served in the armed forces & cancer research and patient care – just to name a few!
• Annual Meetings & Gatherings with co-workers & teambuilding events
• Cross-training available
• Great networking and connectivity with guests and other staff
• Monthly employee motivation rewards & events by department

GENERAL PURPOSE OF JOB

Organizes and manages the flow and storage of luggage for arriving and departing guests, as well as the flow of all guest vehicles, in accordance with departmental and hotel standard operating procedures with an emphasis on hospitality, security, and efficiency. Maintain an orderly, organized hotel entrance in accordance with hotel and departmental standard operating procedures emphasizing guest hospitality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Provides prompt and courteous service to each guest
• Maintains open communication with management and co-workers
• Informs Management of guest concerns, safety concerns and maintenance issues
• Assists co-workers at all times, continuously providing teamwork
• Performs functions which require organization, speed, standing, bending, reaching, turning, lifting items
• Performs all job specific duties
• Maintains and clean and neat work area

EDUCATION and/or EXPERIENCE

Must have one to three months related experience and/or training; or equivalent combination of education and experience. Valid driver’s license with no infractions within the last year. Able to drive automatic and standard transmission cars.

CULTURE

Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)

We promote teamwork and cooperation

We celebrate our staff with appreciation/holiday parties

Career development and advancement

BENEFITS

• Medical, Dental, and Vision for Full Time, Part Time and Seasonal employees
• Company-paid Life insurance for Full-Time employees
• Short Term Disabilities plans, Life and Pet insurance
• 401k with employer match
• 529 College Savings Plan
• Generous Paid Time Off package, Paid Sick & Paid FMLA
• Flexible & Dependent Care Saving Account (FSA)
• Complimentary birthday dollars
• Employee Crisis Fund/ Benevolent Fund
• Complimentary Day Passes
• Free use of many facilities, sports complex discounts, golf discounts, wellness programs
• Dozens of local employee retail discounts

**Full benefit details will be disclosed during new employee orientation**