Beverage Server (Part-Time)

Fortune Bay Resort Casino; Tower (MN); On-site; USD 33,062,000 - 49,594,000; Full time

Job summary

Fortune Bay Resort Casino in Tower, MN seeks a Beverage Server to deliver high-quality service to guests in a fast-paced casino environment. You will greet guests, assist with beverage selections, and maintain a clean station while following responsible alcohol service guidelines.

You’ll also manage an assigned bank, take payments, and stay informed on promotions and casino offerings. This role requires teamwork, reliability, a positive attitude, and adherence to guest service standards.

Qualifications

• Organizational skills.
• Basic math skills.
• Works well under stress.
• Team player.
• Customer service oriented.
• Friendly and outgoing.

Responsibilities

• Greet guests in a friendly and welcoming manner while maintaining a professional demeanor.
• Assist guests in selecting beverages and ensure satisfaction with choices.
• Serve beverages accurately following procedures to ensure quality.
• Maintain a clean, well-stocked beverage station and organized area.
• Monitor inventory and report shortages to management promptly.
• Follow responsible alcohol service guidelines and check IDs.
• Collect payments and process transactions with appropriate methods.
• Know liquor brands, beers, and non-alcoholic options available.
• Abide by state liquor regulations and promote responsible gaming.
• Attend TIPS training and obtain certification.
• Manage assigned bank, keep it secure, and ensure money accuracy.
• Communicate last call clearly at closing time.
• Stay in section, keep area neat, and assist guests with information on promotions.
• Cut off guests professionally when necessary and maintain safety.
• Perform other duties and meet guest service standards.
• Demonstrate teamwork, reliability, and a positive attitude.
• Respond to constructive criticism and follow policies.

Skills

Organizational skills

Basic math skills

Works well under stress

Team player

Customer service oriented

Friendly and outgoing

Job description

Gaming Class: Non-Compact/Non-Gaming

Position Summary:

The Beverage Server is responsible for delivering a high-quality service experience to our guests. This involves providing prompt and courteous beverage service in a defined and efficient manner. The Beverage Server is responsible for maintaining a secure and accurate bank at all times and ensuring a clean and safe work station.

Core Duties and Responsibilities:

The Beverage Server is responsible for the following duties:

• Greet guests in a friendly and welcoming manner while maintaining a professional and courteous demeanor.
• Assist guests in selecting and recommending beverages, ensuring they are satisfied with their choices.
• Serve beverages in accordance with established procedures to ensure accuracy and quality.
• Maintain a clean and well-stocked beverage station, ensuring the area is organized and functional at all times.
• Monitor and report any inventory shortages or issues to management promptly.
• Follow responsible alcohol service guidelines, ensuring guests are not over-served.
• Collect payments and process transactions using the appropriate payment methods.
• Check ID's.
• Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available in the assigned outlet.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Maintain a thorough understanding of casino promotions, events, and amenities to assist guests with information and recommendations as needed.
• Continuously reinforce the casino's "responsible gaming" message to guests in a professional and friendly manner.
• Attend mandatory TIPS training and attain certification.
• Obtain assigned bank and ensure accuracy of contracted money; keep bank secure at all times.
• Remove empty bottles, glasses, etc., from tables and in between machines.
• Clearly communicate last call at designated closing time to guests.
• Stay in section and be visible to customers-keep section neat and clean.
• Know when and how to cut someone off in a professional and courteous manner.
• Perform other duties as assigned.
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Qualifications – Education and Experience:

Minimum Qualifications:

• Organizational skills.
• Basic math skills.
• Works well under stress.
• Team player.
• Customer service oriented.
• Friendly and outgoing.

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:

• Ability to stand and walk for extended periods of time.
• Ability to lift up to 30 pounds.
• Ability to climb ladders.
• Ability to carry heavy trays for an extended period of time.
• Ability to work in tight spaces.
• Ability to perform repetitive motion.
• Ability to crouch, crawl, and kneel.
• Ability to tolerate various scents, noises, and bright lights.

Preference:

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.