Bell Person, Caesars Tower (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 26,000 - 36,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking a friendly Bell Person to warmly welcome guests, assist with luggage, escort to rooms, and support check-in/check-out on-site. This role emphasizes personalized recommendations, professional service, and teamwork.

Must be able to lift up to 80 pounds, maintain a well-groomed appearance, and communicate clearly in English as part of delivering the extraordinary guest experience.

Qualifications

• Minimum 2+ years as a Bell Person or similar role.
• Must be able to lift up to 80 pounds and assist with luggage.
• Strong customer service, teamwork and professional appearance.

Responsibilities

• Greet guests, assist with luggage and escort to rooms.
• Provide information about hotel services and facilities.
• Assist with checking in/out and maintain luggage storage as needed.
• Deliver bags to rooms and retrieve during departure, ensuring security.
• Maintain safe, clean work environment and report needs to Bell Captain.

Skills

Customer service

Communication skills

Teamwork

Presentable appearance

English proficiency

Education

High school diploma

Job description

New Orleans, LA, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: "Create the Extraordinary"

Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values: "Blaze the Trail, Together We Win, All In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Hotel Bell Person will play a key role in delivering a warm and sophisticated welcome to our guests. This role will be responsible for assisting with luggage, providing information about hotel services, and ensuring a seamless check-in and check-out experience. The role includes escorting guests to their rooms, offering personalized recommendations, and addressing any needs or requests with professionalism and care. The Bell Person dedication to exceptional service and attention to detail will contribute to creating a memorable and refined experience for all guests.

How You Will Create the Extraordinary

• Acknowledges, greets, and converses in English with customers who need assistance with their baggage.
• Offer directional information, driving/hotel related.
• Explains accommodations, promotions, appointments, and equipment to guests.
• Accurately delivers bags to and from guest rooms.
• Picks up guests' luggage upon departure and transports to transportation or delivers for storage.
• Informs guest of the Hotel's facilities and services available.
• Assists guest with room changes and maintains room key security.
• Participates in maintaining a safe, clean work environment.
• Completes required room slip information and submits to Bell Captain after each front.
• The Bell Person will also be responsible for storage and retrieval of luggage in the luggage room as assigned by the Bell Captain.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

What You Will Need

• At least 2+ years previous experience as a Bell Person is preferred.
• Must be able to lift heavy baggage up to 80 pounds.
• Minimum of one year customer service experience in a previous position, where the primary job duty is direct customer service, is required. Must have the proven ability to provide courteous, friendly and efficient service.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Additional Requirements

• Must be able to work and quickly maneuver inside and outside.
• Must be able to work independently.
• Must be able to stoop, bend, and lift objects that weigh up to 80 pounds.
• Must be able to push and/or pull heavy rolling loads more than 300 pounds.
• Must be able to respond to visual and aural cues. Must be able to read, write, and speak English clearly.

GAMING PERMIT: N/A

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business "Best Places to Work" honoree and was named "#1 Large Employer" in the New Orleans area by the "Times-Picayune" Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service- an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.