Bell Person

HHM Hospitality; Whiteface (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Travel Discounts

Employee Assistance and Wellness Program

Job summary

HHM Hospitality in Whiteface, NY is seeking a Bell Person to warmly welcome guests at the hotel entrance and provide essential services regarding luggage transportation and storage. This role includes escorting guests to their rooms and offering an overview of hotel amenities.

The ideal candidate should have prior customer service experience and a high school diploma is preferred. Competitive wages and benefits, including medical insurance, paid time off, and 401k company match, are offered.

Qualifications

• Previous customer experience required or equivalent training.
• High school diploma preferred.

Responsibilities

• Greet guests and provide luggage transportation services.
• Escort guests to their rooms and provide an overview of hotel services.
• Maintain list of local attractions and assist with guest satisfaction.

Skills

Customer service experience

Ability to lift 50 pounds

High School diploma preferred

Job description

Overview

Opportunity: Bell Person

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.

Your Growth Path

Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager

Your Focus

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guest to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Stock pantry when necessary.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma preferred.
• Previous customer experience required or equivalent training.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.