Bell Captain

HHM Hospitality; Washington (District of Columbia); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k Company Match

Paid Time Off

Travel Discounts

Commuter benefits

Employee development

Job summary

HHM Hotels is seeking a Bell Captain in Washington, DC to supervise bellpersons, doorpersons, and drivers while upholding the brand’s guest service standards and sustainability practices. The role involves training staff, coordinating luggage services, and ensuring guest satisfaction with a focus on safety and efficiency.

The position reports to the Front Office leadership and offers opportunities for career progression within Concierge/Front Office management tracks.

Qualifications

• High school diploma preferred.
• Previous experience in a related hotel function is required.
• Strong guest service mindset and leadership abilities.

Responsibilities

• Interview, select, train, schedule, coach and support bell staff.
• Manage weekly staffing and schedules within budget goals.
• Maintain security of guest room keys and records for bell/door staff.
• Accommodate guest requests and assist with luggage and room changes.
• Escort guests to rooms and provide information on hotel services and local attractions.
• Ensure directorate log books are up to date and equipment is maintained.

Skills

Leadership

Guest service

Communication

Team supervision

Education

High school diploma (preferred)

Job description

Overview

Opportunity: Bell Captain

Supervise bellpersons, doorpersons and drivers as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards.

Potential Career Path

Concierge/Front Office Manager– AGM – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
• Maintain security of and accurate records for all guest room keys issued to bell and door staff.
• Accommodate guest requests in an accurate and efficient manner.
• Coordinate group luggage requirements.
• Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
• Ensure that pertinent information is documented in the log book daily.
• Load and unload luggage carts.
• Tag and store luggage.
• Escort guests to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous experience working in a related function in a hotel required.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.