BELL PERSON

Caesars Entertainment; Robinsonville (AL); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Caesars Entertainment operates Horseshoe Casino, delivering premier guest experiences in a busy hospitality setting. This role focuses on assisting guests with luggage, check-in/check-out, and delivering mail, packages, and laundry services.

The job emphasizes courteous, discreet interactions, clear communication, and adherence to guest-relations standards, with opportunities to explain room features and operate guest rooms safely.

Qualifikationen

• Interacts with guests and other employees in a courteous, empathetic, and discreet manner.
• Communicates clearly and effectively with hotel guests and other employees
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Able to present information in one-on-one and small group settings to customers and employees.
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.

Aufgaben

• Handle luggage for check-in/check-out in a courteous and efficient manner.
• Open doors for guests and assist with unloading luggage.
• Deliver guest mail, messages, and packages.
• Assist with laundry and valet services; deliver packages and arrange rooms.
• Explain features of rooms and how to operate in-room electronics.
• Operate elevators and maintain company courtesy guidelines.
• Promote outstanding guest relations and perform duties as assigned.

Kenntnisse

Guest interaction

Effective communication

Discretion

Problem solving

Reading comprehension

Written communication

Public presentation

Ausbildung

High school diploma or GED

Previous related experience preferred

Jobbeschreibung

Serves hotel guests by handling luggage in a courteous and efficient manner upon check in and out, opening doors, answering inquiries, assisting with unloading luggage and arranging for luggage to be placed in appropriate hotel room. Delivers the guest mail, messages, packages, etc. Picks up and delivers the guest’s laundry and valet. Greets the hotel guest in a friendly and courteous manner.

• Interacts with guests and other employees in a courteous, empathetic, and discreet manner.
• Communicates clearly and effectively with hotel guests and other employees
• Inspects guest's room to ensure furnishings are in order and supplies are adequate.
• Explains features of room such as operation of radio, television, and night-lock, and how to place telephone calls.
• Picks up articles for laundry and valet service.
• Delivers packages, suitcases, and trunks, and sets up sample rooms.
• Operates elevator.
• Supports and maintains company courtesy guidelines.
• Promotes outstanding guest relations.
• Performs other duties as assigned.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED)
• Previous related experience preferred
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• Able to deal with problems involving a few concrete variables in standardized situations.
• Valid driver's license with safe driving record.
• Ability to obtain the appropriate work authorization per gaming regulations required
• Ability to work in a drug free environment and pass a chemical dependency test as required

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.