Beverage Supervisor

Caesars Entertainment; Robinsonville (MS); On-site; USD 45,000 - 60,000; Full time

Job summary

Caesars Entertainment’s Horseshoe Casino Tunica seeks a Beverage Department Supervisor to oversee shift operations, staff training, scheduling and compliance with ABC regulations. You will ensure guest service excellence, cost control and safe, sanitary beverage outlets on the casino floor.

The ideal candidate has 3+ years in beverage, 1+ year supervision, strong leadership and communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 2 years of college education within related field.
• Three years experience in beverage industry.
• 1 year of supervisory experience.
• Knowledgeable in total beverage service/bartending including drink preparation and service.
• Customer service, employee relations and leadership skills.
• Strong analytical abilities.
• Familiarity with beverage administration, cost control and services.
• Ability to handle stressful situations and quick decisions.
• Ability to train, follow and execute training manuals.
• Teamwork and well-groomed appearance.
• Ability to respond calmly to guests and employees; multi-tasking.
• Ability to implement strategic vision in day-to-day ops.
• Strong mathematical computation and written report ability.
• Able to read, write, speak and understand English; respond to cues.

Responsibilities

• Supervises the beverage department operations on an assigned shift/area.
• Coordinates activities of workers selling and serving beverages on premises.
• Train and supervise beverage staff.
• Schedule beverage department employees.
• Ensure compliance with policies, procedures and ABC regulations.
• Maintain high guest service standards and sanitation.
• Move personnel to outlets in need to manage costs.
• Complete shift-related paperwork and safety compliance.
• Model Caesars Spotlight 5 behaviors for guest satisfaction.

Skills

Bev service expertise

Supervisory leadership

Customer service

Cost control

Analytical abilities

Team player

Training & mentoring

Decision making

Multi-tasking

Calm under pressure

Written reports

Quality beverage knowledge

English proficiency

Education

College education in related field

Job description

Job Description

Supervises the Beverage Department operations and services on an assigned shift/area. Coordinates activities of workers engaged in selling and serving alcoholic beverages for consumption on premises by performing the following duties personally or through subordinate supervisors.

Responsibilities

• Responsible for the training and supervision of the beverage staff.
• Supervises the day-to-day activities for all beverage employees, including proper employee/employer relations, recognition, evaluating performance and administration of discipline on an assigned shift.
• Assist in the scheduling of beverage department employees.
• Ensure compliance with all policies and procedures.
• Ensure compliance with all ABC regulations.
• Knowledge of the ABC Act.
• Ensures that guest service is at a consistently high level.
• Ensures that cost of service is at a level that is beneficial to Horseshoe by moving personnel to outlets in need, and decreasing personnel in over-staffed areas.
• Ensures that all beverage outlet areas are maintained at a high level of cleanliness and sanitation.
• Observes all personnel in the performance of their duties.
• Ensures that personal appearance standards are met.
• Completes all shift-related paperwork.
• Ensures highest level of safety compliance.
• Acts as a role model and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

Qualifications

• 2 years of college education within related field.
• Three years experience in beverage industry.
• 1 year of supervisory experience.
• Knowledgeable in total beverage service/bartending including technical experience in drink preparation and service required.
• Must possess good customer service, employee relations and leadership skills.
• Must have good analytical abilities.
• Should have knowledge of all phases of beverage administration, cost control, and familiarity with all beverage services.
• Ability to handle stressful situations.
• Ability to make quick decisions.
• Ability to train, follow and execute training manuals.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to respond calmly and make rational decisions when handling guests and employees.
• Must be able to coordinate multiple tasks at once.
• Must be able to implement strategic vision and plan into day-to-day operations.
• Must be able to quickly and accurately perform mathematical computations.
• Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others.
• Must have the ability to create written and financial reports.
• Must be able to tolerate areas containing secondary smoke.
• Must be able to work in a fast pace environment.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.

About Us

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.