Bell Person

Pyramid Global Hospitality; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality company as a Guest Service Associate, where your role is pivotal in creating memorable experiences for guests. You will welcome guests, assist with their needs, and ensure adherence to the highest service standards. This role requires a pleasant demeanor, strong communication skills, and the ability to thrive in a fast-paced environment. Your contributions will help shape the guest experience, making each stay enjoyable and memorable. If you are passionate about customer service and enjoy working in a dynamic team, this opportunity is perfect for you.

Qualifications

• Ability to work collaboratively in a team environment.
• Pleasant, helpful personality with excellent verbal communication skills.
• Must be able to stand and move for full shifts.

Responsibilities

• Welcome and assist guests, ensuring adherence to service standards.
• Transport guest luggage and guide guests to their rooms.
• Maintain a clean environment and prioritize guest satisfaction.

Skills

Team Collaboration

Customer Service

Communication Skills

Physical Endurance

Outgoing Personality

Job description

Guest Service Associate Job Description

Welcome and assist guests throughout their stay, ensuring adherence to service standards and operating procedures from start to finish of each interaction.

Demonstrate our Whatever / Whenever service, connecting with guests to personalize their experience and create memorable moments.

Maintain a clean environment, ensuring everything sparkles and meets cleanliness standards.

Work rotating shifts, with busy periods during weekends, evenings, and nights.

Prepare thoroughly for each shift and support colleagues after your shift.

Prioritize guest satisfaction in all actions.

Transport guest luggage to rooms and manage the luggage area efficiently.

Guide guests to their rooms confidently.

Be knowledgeable about the hotel and local area, including hotel facilities and nearby attractions.

Deliver guest mail to rooms upon request.

Assist with reservations for restaurants, flights, theater, and other activities.

Arrange transportation for guests, such as trains, taxis, or buses.

Qualifications

• Ability to work collaboratively in a team environment.
• Pleasant, helpful personality.
• Ability to stand and move around for full shifts, including walking to the valet lot and different hotel areas.
• Strong desire to positively impact others.
• Outgoing and engaging demeanor.
• Excellent verbal communication skills.
• Ability to work in a fast-paced environment.
• Must be available for various shifts, including weekends and holidays.
• Capable of lifting up to 50 lbs multiple times and standing for 8 hours per day.