Bell Person

OKANA Resort & Indoor Waterpark; Oklahoma City (OK); On-site; USD 11,365 - 16,186; Full time

Job summary

OKANA Resort & Indoor Waterpark is seeking a courteous Bell Person to provide exceptional service to guests. Your primary responsibilities will include greeting guests, assisting with luggage, and maintaining organized areas in the lobby. Ideal candidates will have excellent communication skills and previous customer service experience.

The position requires the ability to lift up to 75 lbs and flexibility to work all shifts including weekends and holidays. Competitive hourly pay is offered for this role.

Qualifications

• Excellent communication skills for interacting with guests.
• Previous experience as a Bell Person or in a customer service role preferred.
• Ability to maintain service levels under high pressure.

Responsibilities

• Greet guests in a friendly manner upon arrival and departure.
• Assist with luggage handling and delivery to guest rooms.
• Provide information and directions to hotel amenities and services.

Skills

Excellent communication skills

Customer service experience

Knowledge of local attractions

Ability to lift 75 lbs

Ability to work under pressure

Education

High School diploma; some college preferred

Job description

About the Role

We are currently seeking a professional and courteous Bell Person to join our team at OKANA Resort & Indoor Waterpark. As a Bell Person, you will be responsible for providing superior service, being the first and last impression our guests experience, and ensuring every stay begins and ends with exceptional care.

Responsibilities

• Greet guests in a friendly and approachable manner upon arrival and departure.
• Assist guests with luggage handling, storage, and delivery to and from guest rooms.
• Assist with handling and distribution of guest packages and parcels.
• Provide accurate information and directions to hotel amenities, services, and events.
• Maintain cleanliness and organization of the bell stand, luggage storage, lobby, and entry areas.
• Properly log and track all luggage trips and deliveries originating from the bell stand.
• Coordinate with Front Desk and Valet to fulfill guest requests seamlessly and efficiently.

Qualifications

• High School diploma; some college preferred.
• Excellent communication skills and an engaging personality to interact with guests, resort associates, and local businesses.
• Fluent in English; able to speak, read, and write.
• Previous experience as a Bell Person or in a customer service role preferred.
• Familiar with the local area, including attractions and entertainment venues.
• Ability to maintain service levels under high pressure environments.
• Ability to work outdoors in all weather conditions.
• Ability to lift and carry up to 75 lbs and stand for extended periods.
• Flexibility to work all shifts, including holidays and weekends.

Compensation

Base pay: $10.00 per hour.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.