Bell Person

BENCHMARK; United States; On-site; USD 11,365 - 16,186; Part time

Benefits offered by this job

Health insurance

Retirement savings

Paid time off

Perks and discounts

Job summary

BENCHMARK is seeking a professional Bell Person to join the team at OKANA Resort & Indoor Waterpark. The role involves providing superior service to guests and ensuring their experiences begin and end with exceptional care. Responsibilities include greeting guests, assisting with luggage, and providing accurate information about hotel amenities.

Qualifications include a high school diploma, excellent communication skills, and previous customer service experience. The position offers hourly compensation, health insurance, and growth opportunities.

Qualifications

• Fluent in English; able to speak, read, and write.
• Previous experience as a Bell Person or in a Customer Service role preferred.
• Familiar with the local area, including attractions and entertainment venues.

Responsibilities

• Greet guests in a friendly and approachable manner upon arrival and departure.
• Assist guests with luggage handling, storage, and delivery if requested.
• Provide accurate information about hotel amenities, services, and events.

Skills

Excellent communication skills

Engaging personality

Ability to lift and carry up to 75 lbs

Education

High School diploma; some college preferred

Job description

About the Role

We are currently seeking a professional and courteous Bell Person to join our team at OKANA Resort & Indoor Waterpark. The Bell Person will be responsible for providing superior service and will be the first and last impression guests experience. This role requires professionalism, courtesy, providing hotel information and directions, assisting with luggage, and ensuring every stay begins and ends with exceptional care.

Responsibilities

• Greet guests in a friendly and approachable manner upon arrival and departure from the resort.
• Assist guests with luggage handling, storage, and delivery to and from guest rooms, if requested.
• Assist with handling and distribution of guest packages and parcels, if requested.
• Provide accurate information and directions to the variety of hotel amenities, services and events.
• Maintain cleanliness and organization of the bell stand, luggage storage, lobby, and entry areas.
• Properly log and track all luggage trips and deliveries originating from the bell stand.
• Coordinate with Front Desk and Valet to fulfill guest requests seamlessly and efficiently.

Qualifications

• High School diploma; some college preferred.
• Excellent communication skills and an engaging personality to interact with guests, resort associates, and local businesses.
• Fluent in English; able to speak, read, and write.
• Previous experience as a Bell Person or in a Customer Service role preferred.
• Familiar with the local area, including attractions and entertainment venues.
• Ability to maintain service levels under high-pressure working environments.
• Ability to work outdoors in all weather conditions.
• Ability to lift and carry up to 75 lbs. and stand for extended periods.
• Flexible to work all shifts, including holidays and weekends.

Compensation & Benefits

• Compensation: $10.00 – $10.00 per hour.
• Competitive wages.
• People-first culture.
• Health insurance.
• Retirement savings.
• Growth opportunities.
• Paid time off.
• Festive environment.
• Perks and discounts.

Equal Opportunities

PYRAMID GLOBAL HOSPITALITY is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.