Bell Person

Hyatt Westlake; Westlake Village (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

EAP

Disability & life insurance

Job summary

HM Alpha Hotels & Resorts in Westlake Village, CA, is seeking a Bell Person to enhance guest experiences by providing courteous, efficient assistance during arrivals, departures, and throughout the stay. You will escort guests, assist with luggage, explain room features, and share information about local attractions.

This role emphasizes strong customer service, attentiveness, and physical stamina. Prior hospitality experience is preferred but not required.

Qualifications

• Strong customer service and interpersonal skills are required.
• Ability to maintain clean, orderly spaces and handle luggage.
• Physical stamina for outdoor maintenance and lifting.
• Professional and courteous demeanor at all times.

Responsibilities

• Escort incoming guests to their rooms and assist with luggage.
• Attend and participate in monthly front office meetings.
• Inspect guest rooms to ensure they are in order and adequately supplied.
• Explain room features and in-room amenities to guests.
• Provide information about hotel services, facilities, and local attractions.
• Page guests in lobby or dining areas; deliver messages and run errands.
• Maintain the courtesy van including washing, cleaning, and fueling.
• Raise, lower, and display the American flag properly.
• Keep lobby and front areas clean and tidy, including ashtrays and floors.
• Maintain the front porte‑cochere by removing trash and clearing spills.

Skills

Customer service

Interpersonal skills

Physical stamina

Multitasking

Professional demeanor

Education

High School Diploma or equivalent

Tools

Telephone system

Job description

The Bell Person enhances the guest experience by providing courteous, efficient, and personalized assistance during arrivals, departures, and throughout the stay. This role contributes directly to guest satisfaction and the overall impression of the hotel.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Escort incoming guests to their rooms and assist with luggage.
• Attend and actively participate in monthly front office meetings.
• Inspect guest rooms to ensure they are in order and adequately supplied.
• Explain room features, such as operation of radio, television, telephone, in-room movie system, etc.
• Provide information about hotel services, facilities, points of interest, and local attractions.
• Page guests in lobby, dining rooms, or other areas; deliver messages and run errands.
• Maintain the courtesy van, including washing, cleaning, and fueling.
• Raise, lower, and handle the American flag properly.
• Maintain the lobby and front areas in a clean and tidy manner, including ashtrays, trash, seating areas, doors, and floors.
• Maintain the front porte‑cochere by removing trash, cleaning spills, shoveling snow, melting ice, and hosing sidewalks.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong customer service and interpersonal skills.
• Attention to detail and pride in maintaining clean, orderly spaces.
• Physical stamina and ability to handle luggage and perform outdoor maintenance tasks.
• Professional and courteous demeanor at all times.
• Ability to multitask and respond promptly to guest requests.

PROFESSIONAL EXPERIENCE

• Experience in hospitality, guest services, or related customer-facing roles is preferred but not required.

ACADEMIC BACKGROUND

• High School Diploma or equivalent.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Position Requirements

Successful completion of a background check is required prior to employment.

Category Guest Services

Location Hyatt Westlake 225

Full-Time/Part-Time Part-Time

Shift -not applicable-

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.

Number of Openings 1

Req Number GUE-26-00059