Bell Person

The Westin Tysons Corner; Falls Church (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Associate to enhance the guest experience. This role involves greeting guests, assisting with luggage, and providing essential information about local attractions. The ideal candidate will possess a positive attitude and strong communication skills, ensuring a welcoming environment. Join a dynamic team that values professionalism and teamwork, while enjoying a range of benefits including health insurance and flexible spending accounts. This is a fantastic opportunity to grow within a supportive and diverse workplace.

Benefits

401(k)

Dental Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Room Discounts

Qualifications

• Professional attitude and communication skills with guests and team members.
• Ability to operate a computer, printer, copier, and telephone.

Responsibilities

• Greet and welcome guests, assist with luggage and directions.
• Maintain cleanliness of lobby and baggage areas.
• Answer phones and assist with guest inquiries.

Skills

Customer Service

Communication Skills

Knowledge of Local Area

Computer Operation

Flexibility

Education

High School Diploma

Tools

Computer

Telephone

Job description

Job Summary

Responsible for all guest service functions, including maintaining the bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk with answering phones, and delivering items to guest rooms.

Essential Job Functions

This description summarizes primary responsibilities and qualifications. It does not include all duties or qualifications that may be required now or in the future. The hotel operates 24/7, so shifts may vary in days, start times, and hours worked.

1. Open & close vehicle doors for guests.
2. Check guest luggage for both day and overnight visits.
3. Assist guests with storing and retrieving luggage, including from their vehicles.
4. Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and loading areas.
5. Maintain and clean the lobby station and baggage room.
6. Ensure the lobby area and hotel exterior/interior are neat and clean at all times by picking up trash and adjusting furniture.
7. Greet and welcome guests, standing by to assist.
8. Provide travel directions and recommendations for local attractions, restaurants, and services.
9. Answer phones, assisting with PBX and guest calls.
10. Restock supplies at the front desk, business center, and grab-and-go area.
11. Promptly report emergencies, accidents, injuries, missing articles, damage, mechanical issues, and safety hazards to management.
12. Maintain a neat, clean, and well-groomed appearance (see team member handbook for standards).
13. Adhere to hotel taxi stand requirements and agreements.
14. Follow all company policies, procedures, safety, and security rules.
15. Know department fire prevention and emergency procedures.
16. Use protective equipment as required.
17. Report unsafe conditions, accidents, injuries, near-misses, property damage, or loss to supervisors.
18. Provide a safe work environment by following safety and security protocols.
19. Assist other front desk personnel as needed.
20. Perform any other duties assigned by supervisors or managers.

Knowledge, Skills & Abilities

The hotel may consider an equivalent combination of education and experience that provides the following:

• Professional, positive attitude and communication skills with guests and team members.
• Knowledge of the hotel and local area.
• Ability to operate a computer, printer, copier, and telephone.
• Ability to work in a fast-paced environment, sometimes under pressure, maintaining flexibility and a cheerful demeanor.

Physical Demands

• Physical work is a primary part of the job, performed both indoors and outdoors, including inside vehicles.
• Exposure to extreme temperatures, chemicals, dirt, fumes, smoke, odors, and loud noises.
• Lifting up to 75 pounds.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room discounts
• Employee food and beverage discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other protected status.

Source: Driftwood Hospitality