Bell Person

Driftwood Hospitality; Virginia, Falls Church (MN, VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Associate to enhance the guest experience. This role involves welcoming guests, assisting with luggage, and providing information about local attractions. The ideal candidate will possess a positive attitude, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a dynamic team that values initiative and offers a supportive workplace culture. If you are passionate about delivering exceptional service and creating memorable experiences for guests, this opportunity is perfect for you.

Benefits

401(k)

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Excellent communication and interpersonal skills to engage with guests.
• Ability to operate standard office equipment and handle guest inquiries.

Responsibilities

• Greet and assist guests with luggage and inquiries.
• Maintain cleanliness and organization of lobby and baggage areas.
• Handle guest phone calls and provide information about the hotel.

Skills

Customer Service

Communication Skills

Problem Solving

Knowledge of Local Attractions

Education

High School Diploma

Hospitality Management Degree

Tools

Computer

Telephone

Job description

7801 Leesburg Pike, Falls Church, VA 22043, USA Req #7365

Thursday, May 1, 2025

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Responsible for all guest service functions including being responsible for maintaining bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk in answering phones and delivering items to guest rooms.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Open & close vehicle doors for guests.

• Check guest luggage for both day and overnight visits.

• Assist guests with storing and retrieving their luggage, and if requested, from their vehicle.

• Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas.

• Assist guests with storing and retrieving their luggage from the vehicle.

• Maintain and clean the designated lobby station and baggage room.

• Ensure that lobby area and front exterior/interior of the hotel is neat and clean at all time by picking up trash, adjusting furniture to proper positions.

• Stand by ready to assist guests, greeting and welcoming guests to the hotel.

• Assist in providing travel directions, recommendations for local attractions, restaurants and other services.

• Answering Phones to assist PBX/Guest Calls

• Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management.

• Maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).

• Adhering to hotel taxi stand requirement and agreements.

• Adheres to all company policies and procedures.

• Follows safety and security procedures and rules.

• Knows department fire prevention and emergency procedures.

• Reports unsafe conditions to supervisor/manager.

• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.

• Provides for a safe work environment by following all safety and security procedures and rules.

• Assists other Front Desk Personnel when need.

• Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Professional, positive attitude and actions when communicating with guests and team members.

• Knowledge of hotel and the city.

• Ability to operate a computer, printer, copier, and telephone.

• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.

PHYSICAL DEMANDS

• Physical work is a primary part of the job, and it is performed both inside the hotel, and inside and outside of a vehicle.

• The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises.

• Lifting up to 75 pounds.

• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

• 7801 Leesburg Pike, Falls Church, VA 22043, USA