Bell Person

Loews Hotels, LLC.; Baltimore (IL, MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Bell Person to enhance guest experiences at a premier hotel. This role involves assisting guests with luggage, providing information about hotel services, and ensuring a welcoming atmosphere. As a key member of the team, you'll promote hotel facilities and maintain a clean and safe environment. If you are friendly, professional, and enjoy working in a dynamic setting, this opportunity is perfect for you. Join a team that values teamwork and exceptional customer service, and be part of creating memorable experiences for guests.

Qualifications

• Excellent guest service skills with a focus on professionalism.
• Ability to handle luggage and provide information about the hotel.

Responsibilities

• Assists guests with luggage and provides hotel information.
• Maintains cleanliness in the lobby and ensures guest safety.

Skills

Guest Service

Communication Skills

Teamwork

Attention to Detail

Education

High School Diploma

Tools

Handheld Computer

Job description

Bell Person

Situated between the energy of Downtown Chicago and the convenience of the nations busiest airport, Loews Chicago OHare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an OHare Oasis.

Job Specific

• Assists arriving and departing guests in a highly professional manner and with utmost courtesy
• Handles all luggage, baggage, packages, etc. carefully and safely
• Rooms arriving guests and assists guests who are checking per Hotel standards
• Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
• Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
• Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
• Handles guest inquiries professionally and with the utmost courtesy and accuracy
• Answers telephone in accordance with Loews Hotels Star Service standards
• Becomes familiar with guests names and acknowledges guests by name
• Provides guests with Hotel and surrounding area information and travel directions
• Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
• Transports guests to/from recreation areas in a safe and timely manner
• Makes use of Handheld computer for check in purposes
• Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures
• Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks
• Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping
• Stands at post when not on a Front or Last
• Is alert to guest who appears to be intoxicated and intends to drive a vehicle notifies Security
• Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
• Reads Group Profiles and Banquet Event information on a daily basis
• Maintains the cleanliness and excellent condition of equipment and work area
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

The wage for this position is $16.11.

Visit this site to view benefits this role may be eligible for based on classification:

Loews Hotels Benefits