Bell/Door Attendant - InterContinental San Francisco

InterContinental Hotels Group; San Francisco (CA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Free medical

Meals provided

Travel program

Discounts

Paid vacation

401(k)

Job summary

InterContinental San Francisco is seeking friendly, guest-focused team members for overnight availability. You’ll create a warm arrival and departure experience, assist with luggage, offer hotel information, and ensure guests feel welcome throughout their stay.

The role requires staying active, standing up to 100% of shifts, and flexible scheduling including weekends and overnights. Benefits are competitive within the luxury hospitality segment.

Qualifications

• Minimum one year in a high-touch, guest-focused role.
• Excellent communication and interpersonal skills in English.
• Polished, professional and service-oriented demeanor.

Responsibilities

• Transport guest luggage safely to and from rooms and store as requested.
• Escort guests to rooms and provide orientation on amenities and services.
• Provide information about hotel facilities and local attractions.
• Respond to guest requests with professionalism and discretion; escalate when needed.
• When Door Attendant, greet guests at the entrance and assist with luggage.
• Escalate significant concerns to management promptly.

Skills

Guest services

Luggage handling

English fluency

Customer service

Education

High school diploma

Job description

Overnight Availability

This role requires the ability to occasionally work overnight. While schedules are subject to change based on business needs, overnight shifts are generally 11:00 PM to 7:00 AM.

What You’ll Do

As a member of our Uniformed Services team, you’ll create a warm, seamless, and personalized arrival and departure experience for our guests. You’ll assist with luggage, provide knowledgeable recommendations, and ensure guests feel welcomed and well cared for throughout their stay.

• Promptly, safely, and courteously transport guest luggage to and from guest rooms. Secure, tag, and store luggage at the guest’s request.
• Escort arriving guests to their guest rooms and provide a personalized orientation, including an overview of room features, in-room amenities, hotel services, and other relevant information to ensure they are comfortable and familiar with their accommodations.
• Welcome and assist guests while providing knowledgeable information about hotel amenities, facilities, outlets, services, local attractions, and activities.
• Respond to guest requests and concerns with professionalism and discretion, using sound judgment and taking ownership of resolving issues whenever possible.

• When assigned as a Door Attendant, remain stationed at the hotel entrance to welcome arriving guests and assist departing guests with luggage, including loading and unloading vehicles as needed.

• Escalate significant concerns, complaints, disturbances, or instances involving dissatisfied guests to management promptly.
• Promote teamwork and consistently deliver exceptional service through effective communication and coordination with other hotel departments.
• Maintain a clean, welcoming, and well-presented hotel entrance and surrounding areas by regularly inspecting for and removing litter and debris.
• Perform additional duties and respond to special requests as assigned, including but not limited to:
  • Accepting and securely storing guest dry cleaning for pickup by the dry-cleaning service.
  • Delivering clean laundry, guest mail and messages, and sundry items to guest rooms.
  • Delivering boxes and packages at the direction of hotel guests or clients.
  • Assisting with other guest requests and special services as needed.

What We’re Looking For

• A minimum of one (1) year of experience in a high-touch, guest-focused role, preferably within a luxury hotel or hospitality environment.
• Excellent communication and interpersonal skills, with the ability to communicate effectively in English.
• Additional language skills are highly preferred.
• A polished, professional, and service-oriented demeanor.
• The ability to anticipate guest needs, exercise good judgment, and create positive guest experiences.
• A collaborative approach and commitment to maintaining the highest standards of hospitality and service.

Physical & Scheduling Requirements

This position requires the ability to:

• Remain standing and active for extended periods, up to 100% of the work shift.
• Regularly carry, push, pull, and lift items weighing up to 100 pounds.
• Frequently handle luggage, boxes, packages, and other guest items.
• Frequently bend, stoop, kneel, and perform other physical movements associated with the role.
• Read, write, and communicate effectively with guests and colleagues in order to complete departmental records, logs, tags, signage, maps, and other materials.
• Work a flexible schedule, including weekends, overnight shifts, holidays, and other times as required by business needs.

Why You'll Love Working with IHG Hotels & Resorts at InterContinental San Francisco

The hourly pay range for this role is $21.345 to $31.49 per hour plus gratuties and porterage charges.

We believe in taking care of our colleagues with competitive pay, outstanding benefits, and meaningful career opportunities. Eligible colleagues enjoy:

• FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
• Complimentary chef-prepared meals in our Colleague Dining Room.
• Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
• Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
• 50% off food and beverage when traveling on eligible IHG One Pass rates.
• BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
• Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
• Wellness and Sick Time accrued each pay period based on the number of hours you work.
• Eleven paid holidays each year.
• 401(k) retirement plan with company matching.
• Paid parental leave to support growing families.
• Training, development, and career advancement opportunities with one of the world's leading hospitality companies.