Extra List, Houseperson - InterContinental Mark Hopkins

InterContinental Hotels Group; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

InterContinental Mark Hopkins, San Francisco is seeking a Houseperson to support the housekeeping team by maintaining clean guest rooms and public areas, ensuring luxury service and guest comfort. You will assist Room Attendants, stock closets, respond to guest requests, and uphold safety and sanitation procedures while collaborating with colleagues across departments to deliver exceptional experiences.

This role requires physical stamina and the ability to work varied shifts, including weekends

Qualifications

• Guest service mindset and professional demeanor.
• Ability to work independently and as part of a team.
• Comfort with lifting and carrying up to 50 pounds.

Responsibilities

• Deliver linens, towels, and amenities to guest rooms and public areas.
• Maintain cleanliness and organization of closets and service corridors.
• Respond to guest requests and operational needs promptly.
• Transport soiled linens, trash, and recyclables from rooms.
• Support deep cleaning and housekeeping assignments as needed.
• Ensure public areas and employee spaces remain clean and welcoming.
• Report safety hazards and maintenance issues to the appropriate dept.
• Follow hotel safety, sanitation, and security procedures.

Skills

Guest service

Teamwork

Attention to detail

Flexibility

Communication

Job description

About Us

Perched atop historic Nob Hill, InterContinental Mark Hopkins, San Francisco, has welcomed generations of travelers, dignitaries, and locals with timeless elegance, personalized service, and unforgettable experiences. As a landmark destination, we are committed to preserving our rich heritage while continually elevating the luxury hospitality experience for today's discerning traveler. Joining our team means becoming part of a legacy built on service excellence, teamwork, and genuine hospitality.

About the Role

As a Houseperson, you play an essential behind-the-scenes role in maintaining the cleanliness, organization, and presentation of our guest rooms and public areas. Working closely with the housekeeping team, you help ensure our hotel consistently delivers the exceptional standards of luxury, comfort, and service our guests expect.

This position is represented by UNITE HERE Local 2.

A Little About Your Day-to-Day

Every day is different, but you’ll mostly:

• Support Room Attendants by delivering linens, towels, guest supplies, and amenities throughout the hotel.
• Maintain housekeeping closets, storage areas, and service corridors in a clean, organized, and well-stocked condition.
• Respond promptly to guest and operational requests, including delivering amenities, cribs, rollaway beds, and other guest items.
• Collect and transport soiled linens, trash, and recycling from guest room floors and designated areas.
• Assist with deep cleaning projects and special housekeeping assignments as needed.
• Ensure public areas, back-of-house spaces, and employee areas remain clean, presentable, and welcoming.
• Report maintenance concerns, safety hazards, lost and found items, and guest service opportunities to the appropriate department.
• Follow all hotel safety, sanitation, and security procedures.
• Work collaboratively with colleagues across departments to support seamless hotel operations and exceptional guest experiences.

What We Need From You

• Strong commitment to providing excellent guest service.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to communicate effectively with guests and colleagues.
• Flexibility to work various shifts, including weekends and holidays.
• Ability to frequently lift, carry, push, and pull up to 50 pounds and remain active throughout the shift.

What We Prefer

• Previous housekeeping, hospitality, janitorial, or hotel experience preferred.
• Experience working in a luxury hotel or resort environment is a plus.

Physical Requirements

• Frequent standing, walking, bending, reaching, pushing, pulling, and lifting throughout the shift.
• Ability to safely operate housekeeping equipment and carts.
• Ability to work in a physically demanding environment while maintaining high service standards.