Bell Clerk & Driver: Deliver Memorable Stays

Hilton; Springfield (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton is seeking a Bell Clerk to brighten guest stays by handling calls, coordinating bell assistance, and delivering memorable hospitality experiences. You’ll verify guest details, manage delivery lists, and transport luggage with care, ensuring efficient service and prompt resolutions to issues that arise.

Join a globally recognized hospitality leader and contribute to a culture that values warmth and exceptional guest care across all stays and experiences.

Responsibilities

• Provide exceptional phone support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance
• Verify guest details for delivery: Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items
• Generate delivery lists: Create and distribute room lists for arrivals, bag pulls, and deliveries
• Handle guest belongings with care: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas
• Resolve guest concerns: Address issues such as lost or damaged luggage, ensuring prompt resolution

Job description

Hilton is seeking a Bell Clerk to brighten guest stays by handling calls, coordinating bell assistance, and delivering memorable hospitality experiences. You’ll verify guest details, manage delivery lists, and transport luggage with care, ensuring efficient service and prompt resolutions to issues that arise.

Join a globally recognized hospitality leader and contribute to a culture that values warmth and exceptional guest care across all stays and experiences.