Bell Captain - Signia Hilton Indianapolis

Hilton; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Incredible travel perks

Own a piece of Hilton

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous paid time off (PTO)

Health & welfare benefits

Financial security for your future

Job summary

Signia Hilton Indianapolis, opening soon, seeks Bell Captains to lead our Guest Services team and shape guest experiences from day one. You’ll greet guests, escort arrivals, manage luggage, and ensure a warm, seamless welcome throughout their stay.

As a Bell Captain, you’ll train and coach a high-performing team, coordinate daily operations, and keep equipment in top condition while promoting Hilton’s hospitality standards and local attractions.

Qualifications

• Experience coordinating a guest services team and ensuring smooth arrivals/departures.
• Ability to train and coach a front desk/ bell team and foster engagement.
• Familiarity with hotel operations and luggage handling procedures.

Responsibilities

• Welcome and assist guests: greet, escort, and help with luggage and room ingress.
• Oversee luggage handling: organize, store, and retrieve luggage per standards.
• Supervise daily team operations: schedule, train, coach, and maintain service levels.
• Facilitate team knowledge: share hotel offerings and local attractions with the team.
• Maintain equipment standards: ensure bell carts and devices function properly.

Skills

Guest Services

Team Leadership

Luggage Handling

Communication

Job description

Job Identification: 222784

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Equal Opportunity Employer: EOE, including disability/vets

Property Name: Signia Hilton Indianapolis

Be part of the highly anticipated opening of Signia Hilton Indianapolis and help shape the guest experience from day one! We’re building our Guest Services team and are seeking Bell Captains to join us for this exciting new chapter.

As a Bell Captain, you’re not just leading a team in ensuring seamless guest arrivals and departures – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Bell Captain , you’re not just leading a team in ensuring seamless guest arrivals and departures – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Welcome and assist guests: Greet and escort arriving and departing guests, transport luggage, and acclimate guests to their rooms and amenities

• Oversee luggage handling: Organize, store, and retrieve guest luggage according to hotel standards and procedures

• Supervise daily team operations: Oversee scheduling, provide training and coaching, and foster an engaged, high-performing team

• Facilitate team knowledge: Provide regular updates to ensure the team is well-informed of hotel offerings, services, and local attractions

• Maintain equipment standards: Assist with the upkeep and functionality of bell carts, communication devices, and related equipment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in‑class Employee Assistance Program (EAP)

• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most

• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands (https://www.hilton.com/en/brands/), and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.