Bell Attendant - San Francisco

Four Seasons Hotels and Resorts; San Francisco (CA); On-site; Full time

Job summary

Four Seasons Hotel San Francisco is looking for a dedicated Bell Attendant to ensure guests receive exceptional service upon arrival and departure. The role involves greeting guests, handling luggage, and providing hotel information. With a focus on hospitality, candidates with strong communication and interpersonal skills are encouraged to apply for this key role in guest services.

Benefits

Medical, dental & vision insurance

401k Retirement plan

Complimentary meals for employees

Paid holidays, vacation & sick days

Employee accommodation discounts

Qualifications

• Reading, writing, and oral proficiency in English is essential.
• Minimum 1 year in bell/guest services in a hotel.
• Must have excellent personal presentation.

Responsibilities

• Greets all guests and offers assistance.
• Delivers luggage to room and picks up luggage at departure.
• Handles guest inquiries regarding hotel services and information.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Ability to prioritize and multi-task

Education

High school education or equivalent experience

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.

We are currently recruiting for a Bell Attendant. This is a union, non-management position.

The Role - Overview

The Bell Attendant is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Bell Attendant is stationed at the bell stand inside the hotel and greets each guest by name upon arrival and departure. The Bell Attendant transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage. The Bell Attendant also provides arriving guests with a hotel orientation.

Essential Functions
This list is not all –inclusive and should only be used as an overview of all actual responsibility.

• Greets all guests passing through lobby and offers them assistance

• Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-up

• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• May performs errands for guests and the hotel that may require local travel off of the hotel property

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

• Complies with Four Seasons Work Rules and Standards of Conduct

• Works harmoniously and professionally with co-workers and supervisors

Qualifications & Experience

• Reading, writing, and oral proficiency in the English language, excellent communication skills are essential

• Must have excellent personal presentation and interpersonal skills. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area

• Must have minimum of 1+ year bell/guest services experience in a hotel environment

• Must be able to prioritize and multi-task, and have a high attention to detail

• Must be able to work a flexible schedule, including days, nights, overnight, weekends & holidays

• Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 50 – 100 lbs, respectively

• High school education or equivalent experience is required

Four Seasons offers an award winning work environment and an excellent benefits package which includes:

• Hourly Rate: $22.68

• Medical, dental & vision insurance plans

• 401k Retirement plan

• Inclusive and diverse employee engagement & recognition events all year-round.

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary Employee Meals

• Paid holidays, vacation & sick days

• Laundered Employee Uniform

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

To learn more about Four Seasons Hotel San Francisco: http://www.fourseasons.com/sanfrancisco

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People and Culture Department at 415-633-3465.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf