Bell Attendant (On-Call)

fourseasons; Jackson (WY); On-site; USD 20,664,000 - 33,062,000; Part time

Benefits offered by this job

Discounted housing

Employee Travel Program

Medical, dental and vision insurance

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted ski passes

Free ski storage

Job summary

Four Seasons Resort and Residences Jackson Hole is seeking an On-Call Bell Attendant to deliver exceptional hospitality. You will welcome guests, escort them to rooms, handle luggage, and provide directions and information while maintaining Four Seasons standards.

You must be flexible to work various shifts, weekends and holidays, with the ability to lift up to 60 lbs, stand for long periods, and use Opera, HotSOS, and MS Excel. Training and equal opportunity employer statements apply.

Qualifications

• Excellent guest service skills and attention to detail.
• Fluent English communication required.
• Flexible schedule including weekends and holidays.

Responsibilities

• Handle guest interactions with high hospitality standards.
• Assist guests with inquiries, directions, hours, and events.
• Escort guests to rooms and assist with luggage delivery.
• Maintain records of stored luggage and deliveries per Four Seasons standards.
• Resolve guest complaints and assist front drive tasks.
• Perform doorman/bellman duties when needed and collaborate with colleagues.
• Assist concierge and front desk with deliveries and requests.
• Complete errands that may require local travel.

Skills

Attention to detail

Strong work ethic

Good communication

Fluent English

Tools

Opera

HotSOS

MS Excel

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.

On-Call

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

• Assist guests in all inquiries, services, directions, hours of operation, key hotel personnel, in-house events, directions,recommendationsforoff property,etc.

• The Bell Attendant also provides arriving guests with a hotel orientation.

• Escorts guests to their rooms while delivering luggage to room upon check-in.

• Picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.

• Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards.

• Helps resolve customer complaints,and resolve issues related to the front drive.

• Will complete any tasks of a Doorman, Bellman,ValetDriverorHouse carAttendant in absence of coworkers or when necessary.

• Works harmoniously and professionally with co-workers and supervisors.

• Performs duties related to guests and residents’ seasonal equipment storage or delivery of ski equipment and mountain bikesand related gear when needed.

• Assist the Concierge and Front Desk with deliveries, tasks and special requests.

• Performs errands for guests and the hotel that may require local travel off the hotel property.

Preferred Qualifications

• We are looking for individuals who possess a high level of attention to detail and a strong work ethic.

• Good communication and fluent English skills are required.

• Flexible schedule with the ability to work all shifts, weekends and holidays.

• Ability to use computer systems such as Opera,HotSOSand MS Excel.

• Ability to push, pull or lift up to 60lbs throughout shift.

• Ability to stand and walk up to 8 hours per shift.

• Successful candidate must possess legal work authorization in the United States.

Benefits!

• Discounted housing available

• Employee Travel Program

• Medical, dental and vision insurance for you and your family

• 5 Weeks PTO

• Retail, spa and F&B discounts

• Free Employee Cafeteria meals

• Free uniform dry cleaning

• Discounted/transferable ski passes

• Free ski storage

Four Seasons is an Equal Opportunity, Aff Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal