Bell Attendant

Four Seasons; Puerto Rico; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and benefits

Complimentary accommodation at FourSe​

Complimentary dry cleaning for work衣

Complimentary employee meals

Paid holidays, vacation and sick days

Retirement Savings Plan

Job summary

Four Seasons Puerto Rico seeks a passionate Bell Attendant to warmly welcome guests, assist with luggage, and ensure a smooth arrival and departure experience.

You will work with the Guest Services Team, lift up to 100 lbs, assist with room escorts, and help with inquiries in a resort setting that offers competitive pay, benefits, and complimentary employee meals.

Qualifications

• Guest services experience, preferably in luxury hotel or resort.
• Ability to lift up to 100 lbs and push a cart up to 200 lbs.
• Comfortable working outdoors in warm temperatures.
• Fluent in English and Spanish (reading, writing and speaking).

Responsibilities

• Handle guest interactions with high hospitality and professionalism; resolve inquiries and assist with hotel services.
• Greet guests and escort to rooms.
• Deliver and retrieve luggage during check-in/out.
• Maintain accurate records of deliveries and pickups.
• Run errands for guests and hotel as needed.
• Assist Bell and Valet team during busy periods and follow job descriptions.
• Perform other duties as assigned.

Skills

Guest services

Lifting up to 100 lbs

Outdoor work

Team player

Bilingual English/Spanish

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location:

Nestled along a two‑mile (3.2‑kilometre) stretch of beach in Puerto Rico's Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483‑acre (195‑hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities - from golf, tennis, swimming and beyond.

About the role:

We are looking for a passionate Bell Attendant who can offer a sense of welcome to guests as they enter the hotel and the sentiment of gratitude and until next time upon exit of the hotel. Th e Bell Attendant is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start.

What you will do:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
• Greet guests and escorts them to their rooms .
• Delivers luggage to room upon check‑in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive .
• Maintains Proper records of deliveries and pickups.
• Performs errands for guests and the hotel that may require local travel off of the hotel property.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell staff and Valet staff and complies with Job descriptions of both area .
• Other duties as assigned when necessary.

What you bring:

• Previous guest services experience preferably in a luxury resort/hotel.
• The ability to lift up to 100 lbs and push a cart up to 200 lbs.
• The ability to work in warm temperatures outdoors
• Team player with attitude of ready and willing to help where and when needed around the resort.
• Reading, writing and oral proficiency in both Spanish and English language

What we offer:

• Energizing Employee Culture where you are encouraged to be your true self!
• Competitive salary and a comprehensive benefits package
• Market‑leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Schedule and Hours:

Rotating Schedule

Four Seasons is an Equal Opportunity, AffirMitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal