Bell Attendant

Ontario Airport Hotel & Conference Center; Ontario (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

The Ontario Airport Hotel & Conference Center in Ontario, CA is seeking a friendly Bell Attendant to welcome guests, assist with luggage, and support guest services during our dynamic renovation. You will ensure a smooth guest journey with professional service and accurate handling of belongings.

You will work closely with Front Office, Housekeeping, and other teams to deliver attentive, efficient service, requiring you to stay on your feet for long periods and share local information to enhance

Qualifications

• Previous hotel or guest service experience preferred.
• Excellent interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to stand and walk for extended periods.
• Valid driver’s license preferred, if valet duties are required.

Responsibilities

• Welcome guests with a warm, professional demeanor upon arrival and departure, creating a positive first impression of the hotel.
• Assist guests with luggage handling, including loading, unloading, delivery, and escorting guests to their guestrooms.
• Provide knowledgeable explanations of guestroom features, hotel amenities, services, and property offerings.
• Maintain organized and secure luggage storage areas while ensuring accurate handling and tracking of guest belongings.
• Prepare and manage luggage claim tickets and verify baggage tags to ensure proper delivery and accountability.
• Respond promptly and courteously to guest requests, concerns, and service needs, escalating issues when appropriate to ensure guest satisfaction.
• Offer accurate information regarding hotel services, transportation options, local attractions, dining, and entertainment.
• Maintain awareness of local events, activities, and points of interest to enhance the guest experience.
• Collaborate closely with Front Office, Housekeeping, and other hotel departments to deliver seamless and personalized service.
• Support overall hotel operations by performing additional duties as assigned.

Skills

Interpersonal skills

Communication skills

Multitasking

Guest service experience

Driver's license

Education

High school diploma or equivalent

Job description

The Ontario Airport Hotel and Conference Center is seeking a highly motivated and professional Bell Attendant. Under new ownership, we are embarking on a dynamic renovation and rebranding journey to the Hyatt Regency, and we are looking for a personable, service-oriented team member to support our guest services operations during this exciting period of growth. If you bring a strong hospitality background, a commitment to exceptional guest service, and proven experience assisting guests in a fast-paced hotel environment, we would love to hear from you.

Key Responsibilities:

• Welcome guests with a warm, professional demeanor upon arrival and departure, creating a positive first impression of the hotel.
• Assist guests with luggage handling, including loading, unloading, delivery, and escorting guests to their guestrooms.
• Provide knowledgeable explanations of guestroom features, hotel amenities, services, and property offerings.
• Maintain organized and secure luggage storage areas while ensuring accurate handling and tracking of guest belongings.
• Prepare and manage luggage claim tickets and verify baggage tags to ensure proper delivery and accountability.
• Respond promptly and courteously to guest requests, concerns, and service needs, escalating issues when appropriate to ensure guest satisfaction.
• Offer accurate information regarding hotel services, transportation options, local attractions, dining, and entertainment.
• Maintain awareness of local events, activities, and points of interest to enhance the guest experience.
• Collaborate closely with Front Office, Housekeeping, and other hotel departments to deliver seamless and personalized service.
• Support overall hotel operations by performing additional duties as assigned.

Additional Responsibilities:

Please be aware that this job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required of the employee for this position.

Qualifications:

• Previous hotel, hospitality, guest service, or customer service experience preferred.
• Excellent interpersonal and communication skills with a friendly and professional demeanor.
• Ability to provide exceptional guest service in a fast-paced environment.
• Strong attention to detail and ability to multitask effectively.
• Ability to stand and walk for extended periods throughout the shift.
• Valid driver’s license with a clean driving record preferred, if valet or vehicle assistance duties are required.
• High school diploma or equivalent preferred.

Availability

The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands

Why Join Us?

At the Ontario Airport Hotel & Conference Center, we take pride in creating exceptional guest experiences and fostering a team culture where professionalism, hospitality, and personal connections thrive. As a Bell Attendant, you'll be at the forefront of our guest journey—offering a warm welcome, assisting with their needs, and setting the tone for a memorable stay. Be part of a reimagined hospitality experience where your service leaves a lasting impression from the very first interaction.

Our team is built on three core values: we're trustworthy, approachable, and just the right amount of visionary. That means you can count on us, feel comfortable being yourself, and get excited about where we’re headed together. It's more than just a job—it’s a place where great people and bold ideas come together.

Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.

Source: Hospitality Online