Bell Attendant

Four Seasons Hotels and Resorts; Naples (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with employer matching

Time off plans starting day of hire

Complimentary hotel stays worldwide

Tuition reimbursement

Job summary

Four Seasons Naples Beach Club is seeking a Bell Attendant to assist guests with luggage on arrival and departure, deliver items to rooms, and transport packages around the property. You will greet guests in the lobby, provide courteous assistance, and support guest relations and front desk teams as needed.

Responsibilities include overnight duties such as shoe polishing, delivering newspapers, and restocking the RA closet.

Qualifications

• High school education or equivalent.
• Average reading, writing, and oral proficiency in English.
• Experience in Guest Services preferred.

Responsibilities

• Delivers luggage to rooms during check-in and handles departures.
• Greets guests and assists with inquiries.
• Overnight duties including shoe polishing and delivering items for guests.
• Restocks the RA closet and assists with Concierge/Front Desk duties.

Skills

Customer service

Hospitality

English proficiency

Education

High school education or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role

The Bell Attendant assists guests with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, and transports guest and hotel packages and parcels.

What you will do

ESSENTIAL FUNCTIONS:

• -Delivers luggage to room upon check-in, and offers in-room orientation when Guest Relations team is unable to. Picks up luggage from room upon departure and moves luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups.
• -Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• -Greets all guests passing through lobby and offers them assistance.
• -Handles all guest request during the overnight shift with shoe polishing, delivering newspaper, polish bell carts, delivering items that guest needs and etc.
• -Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• -Works harmoniously and professionally with co-workers and supervisors.
• -Restock the RA closet during the overnight shift.
• -Performs errands for guests and the hotel that may require local travel off of the hotel property.

NON-ESSENTIAL FUNCTIONS:

• -Provides a high level of cleanliness in the lobby and luggage storage room.
• -Assists guests at the Concierge and Front Desk.
• -Assist with responsibilities and duties in the absence or heavy volume in the areas of Door, Guest Relations, and Valet Staff.

What you bring

• -High school education or equivalent experience
• -Average reading, writing, and oral proficiency in the English language
• -Experience in Guest Services preferred

What we offer:

• *Lucrative salary!
• *Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• *Time off plans starting on the day of hire!
• *An opportunity to be a part of a cohesive team in an inclusive work environment!
• *Complimentary and discounted hotel staysaround the world!
• *Wellbeing and mental health initiatives and focused company!
• *Embracement and promotion of diversity in our workplace!
• *Complimentary employee meals and beverages!
• *Tuition reimbursement!

Visa Requirements

US work authorization is required.

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal